Pegan Mcbratney
Tallassee,FL
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Pegasus Professional Cleaning Services. Expert in commercial and residential cleaning, utilizing effective time management and attention to detail to enhance client satisfaction. Proven ability to collaborate with teams and deliver tailored cleaning solutions that meet unique client needs.
Work History
Professional Cleaner
Pegasus Professional Cleaning Services
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Server/ Cashier
Porters Island
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
House Cleaner
Maid to Clean
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Flooring Installer Helper
The Walkers Flooring and Home Renovations
2010 - 2023
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Demonstrated craftsmanship in installing complex floor designs, enhancing property value and client satisfaction.
- Delivered custom flooring solutions, working closely with clients to capture their vision and requirements.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
- Improved project efficiency with precise cutting and fitting of various flooring materials.
Education
High School Diploma -
Skills
Commercial equipment operations
Multitasking proficiency
Chemical handling
Strong work ethic
Professional appearance
Customer service
Housekeeping
Time management
Cleaning and sanitizing
Health and safety compliance
Verbal and written communication
Team collaboration
Multitasking and organization
Attention to detail
Interior and exterior cleaning
Commercial and residential cleaning
Safe cleaning with chemicals
Timeline
Professional Cleaner - Pegasus Professional Cleaning Services
Server/ Cashier - Porters Island
House Cleaner - Maid to Clean
Flooring Installer Helper - The Walkers Flooring and Home Renovations
2010 - 2023
Wakulla High School - High School Diploma,