Peggy Burtner
Akron
Summary
Dynamic management professional leveraging 15 years of experience in the retail sector. Focused on operational efficiency through effective staff training, compliance with safety standards, and responsive customer service, resulting in enhanced customer satisfaction and productivity.
Overview
38
38
years of professional experience
Work History
Cook
Wynnfield Crossing
Rochester
04.2025 - 05.2026
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Monitored food safety practices, maintaining compliance with health regulations consistently.
General Manager/ Kitchen Manager
Viking Foods
Akron
07.2019 - 08.2024
- Implemented store policy, ordered supplies, monitored stock levels to prevent shortages, and managed scheduling and staff for optimal customer service.
- Managed inventory levels and developed corrective action plans to enhance cost-effectiveness.
- Led staff training programs on safety and food handling procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through structured verbal and written warnings to ensure compliance with company standards.
Director of Housekeeping
Mill Haven Foods
New Lisbon
05.2016 - 03.2018
- Trained and supervised housekeeping staff on safety and efficiency practices.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
- Collaborated with other departments to support overall facility operations.
General Manager/Kitchen Manager
Cedar Springs BP
New Lisbon
09.2014 - 07.2016
- Led menu development, ordered supplies, managed inventory, hired staff, and supervised team members to ensure efficient kitchen operations.
- Oversaw daily operations, ensuring compliance with safety regulations to maintain a safe working environment.
Deli Department Manager
Lances New Market
North Manchester
04.2002 - 02.2013
- Implemented quality control program with ServSafe Certification to enhance food safety and reduce waste through improved inventory management and employee training.
- Supervised team members, trained on food safety and customer service to improve customer satisfaction.
- Developed employee schedules, optimizing staff coverage during peak hours.
- Designed merchandising displays to engage customers and drive sales.
Flex Cell Team Member
Invensys Control Division
North Manchester
08.1997 - 02.2001
- Collaborated with team members to streamline assembly workflows, leading to smoother operations.
- Assisted in assembly of control systems for various industrial applications, ensuring quality and functionality.
- Documented Kaizen management techniques as active committee member, contributing to continuous improvement initiatives.
General Manager
Lux Cleaners
North Manchester
09.1988 - 04.1997
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of luxury garment cleaning services.
- Managed staff schedules to ensure efficient workflow and coverage.
- Demonstrated hands-on expertise in fabric care processes. Fabric Care Technician and customer service
Education
Associates of science - Paralegal Studies
Michiana College
Fort Wayne, INSkills
- Food safety knowledge
- Inventory control
- Excellent customer service skills
- Team leadership
- Employee scheduling
- Communication skills
- Visual merchandising
Timeline
Cook
Wynnfield Crossing
04.2025 - 05.2026
General Manager/ Kitchen Manager
Viking Foods
07.2019 - 08.2024
Director of Housekeeping
Mill Haven Foods
05.2016 - 03.2018
General Manager/Kitchen Manager
Cedar Springs BP
09.2014 - 07.2016
Deli Department Manager
Lances New Market
04.2002 - 02.2013
Flex Cell Team Member
Invensys Control Division
08.1997 - 02.2001
General Manager
Lux Cleaners
09.1988 - 04.1997
Associates of science - Paralegal Studies
Michiana College