PEGGY DAUBENSPECK
Ingersoll Rand
Verona,WI
2010
years of professional experience
Customer-focused retail, sales, and service professional with experience in retail management, management training, consultative sales, customer relationship management, project coordination, customer training, and team support. Bachelor of Science in Consumer Science with a Retail emphasis from the University of Wisconsin–Madison. Experienced in fast-paced, customer-facing environments and recognized for building strong relationships, solving problems, taking initiative, and creating positive customer experiences. After a planned 16-year career break dedicated to raising my children, I am excited to return to the workforce and bring my professional experience, leadership skills, strong work ethic, adaptability, and customer-first approach to IKEA.
Work History
Sales Coordinator
3 Years- Served as a key liaison between the factory, accounting department, sales team, and clients to ensure customer needs were addressed accurately and efficiently.
- Built and maintained strong client relationships through consistent communication, responsiveness, and follow-through.
- Met with clients to understand their needs and introduced products and solutions that addressed their individual requirements.
- Coordinated on-site equipment check-ins and responded quickly to problems to ensure customer satisfaction.
- Maintained strong relationships with the existing client base following an abrupt resignation by a member of the sales team, demonstrating initiative, reliability, and ownership.
- Collaborated across departments to resolve customer concerns and ensure a seamless customer experience.
Associate Project Manager
- Provided training and ongoing support to customers implementing Epicor software solutions.
- Coordinated customer issues throughout the implementation process and ensured concerns were handled quickly and efficiently.
- Supported the Remote Consulting Services team with customer and project needs.
- Created and maintained documentation for internal teams and customers.
- Communicated complex information clearly and helped customers
successfully navigate
Personal Banker
1 Year- Built strong customer relationships by understanding individual needs and recommending appropriate financial solutions.
- Provided personalized service and guidance while maintaining a high level of professionalism.
- Successfully completed Wells Fargo's Personal Banker Development Program.
- Applied consultative sales techniques to identify customer needs and recommend appropriate solutions.
- Focused on customer satisfaction, trust, and long-term relationships.
Server
2 Years- Delivered exceptional customer service in a fast-paced restaurant environment.
- Consistently maintained one of the strongest sales ratios among staff.
- Trained new employees on company policies, procedures, and customer service expectations.
- Managed multiple customer needs simultaneously while maintaining a positive and professional experience.
Management Trainee
1 Year- Completed management training focused on customer service, sales, branch operations, and business development.
- Worked directly with customers to understand their needs and provide appropriate rental solutions.
- Developed skills in sales, relationship building, problem solving, and day-to-day operational management.
- Assisted with branch operations and worked collaboratively with team members to meet customer and business needs.
- Gained hands-on experience in a fast-paced, performance-driven environment.
Assistant Manager
1 Year- Assisted with day-to-day retail store operations, customer service, sales, inventory, merchandising, and store organization.
- Supported and supervised employees to help ensure efficient operations and a positive customer experience.
- Helped customers identify products appropriate to their individual needs through attentive, consultative service.
- Assisted with employee training, product knowledge, store procedures, and customer service expectations.
- Helped maintain a clean, organized, and customer-ready retail environment.
- Balanced customer needs, sales responsibilities, inventory, and operational priorities in a fast-paced retail setting.
Education
Bachelor of Science - Consumer Science, Retail Emphasis
Skills
Customer Experience
Retail Operations
Team Leadership
Sales & Consultative Service
Staff Training
Relationship Management
Project Coordination
Problem Solving
Communication
Organization
Inventory
Merchandising
Community Leadership
COMMUNITY & VOLUNTEER EXPERIENCE
Hershey Bears, Community Volunteer, Hershey, PA, 2005, 2006, Assisted with planning, facilitating, and fundraising for community projects., Supported initiatives benefiting Children's Hospital and the Four Diamonds Fund., Organized volunteer tasks and helped coordinate projects through completion.
CAREER BREAK & COMMUNITY LEADERSHIP
- Full-Time Parenting & Family Responsibilities
- 2010–2026
- Took a planned career break to raise my children while remaining actively involved in school, community, and youth activities. Continued developing leadership, communication, organization, scheduling, problem-solving, and relationship-management skills through extensive volunteer involvement.
- Volunteered in local schools in a variety of roles for more than 13 years.
- Managed complex schedules, logistics, activities, and competing priorities.
- Built strong relationships with teachers, administrators, parents, coaches, and other volunteers.
- Remained actively engaged in community activities and youth programs throughout the career break.
Volunteer Volleyball Coach
- 2022–2025
- Coached and supported young athletes while creating an encouraging, collaborative, team-oriented environment.
- Planned practices, communicated with families, organized activities, and managed competing needs.
- Provided individual guidance while maintaining team expectations and accountability.
- Developed leadership, communication, conflict-resolution, and motivational skills.
ADDITIONAL STRENGTHS
- Customer-first mindset
- Dependable and accountable
- Strong interpersonal skills
- Collaborative team member
- Comfortable learning new systems and processes
- Highly organized
- Resourceful problem solver
- Positive and adaptable
- Strong work ethic
Timeline
Sales Coordinator
Ingersoll Rand
01.2007 - 01.2010Read More
Personal Banker
Wells Fargo
01.2006 - 01.2007Read More
Server
The Boathouse
01.2003 - 01.2005Read More
Management Trainee
Enterprise Rent-A-Car
01.2002 - 01.2003Read More
Assistant Manager
GNC
01.2001 - 01.2002Read More
University of Wisconsin–Madison
Bachelor of Science from Consumer Science, Retail Emphasis
Read More
Associate Project Manager
Epicor Software Corporation
2007 - 2007Read More