Peggy Fortune
Milwaukee,WI
Summary
Proven leader at the United States Postal Service, adept in team leadership that significantly uplifted team performance through strategic mentoring and efficient materials preparation. Demonstrated excellence in fostering high-quality work and enhancing customer satisfaction, showcasing a unique blend of interpersonal and organizational skills.
Overview
24
24
years of professional experience
Work History
Teachers Assistant
Milwaukee Public Schools
09.2022 - 06.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Managed classroom behavior, creating conducive environment for learning.
Group Leader of Automation
Unites States Postal Service
10.2005 - 06.2021
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
Cashier
Potowatomi Casino
06.2000 - 10.2003
- Greeted customers and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash drawer accepting cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI12.1997
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
Timeline
Teachers Assistant
Milwaukee Public Schools
09.2022 - 06.2024
Group Leader of Automation
Unites States Postal Service
10.2005 - 06.2021
Cashier
Potowatomi Casino
06.2000 - 10.2003
GED -
Milwaukee Area Technical College
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