Peggy GorterEvans
Lake Benton,MN
Summary
A hardworking reliable professional that is positive, upbeat, attentive and has service-oriented attitude toward completing tasks. Skilled in time management, communication, and problem-solving to enhance company goals.Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
23
23
years of post-secondary education
Work History
Office Assistant
3M
Brookings, South Dakota
04.2023 - 08.2024
- Developed monthly employee bulletin boards.
- Assisted in classroom training.
- Supported team members with administrative tasks and project coordination.
- Prepared reports and using company software tools.
- Provided support to team leaders, including copying and scanning documents, filing paperwork.
- Accurately entered data entry into various computer systems.
- Assisted in the process for new hires by preparing workspaces and materials, and classroom support.
- Coordinated materials to be distributed.
Owner/Manager
Lunch Box
Lake Benton, Minnesota
05.2015 - 08.2022
- Managed daily operations for a busy lunch service.
- Developed seasonal menu items and maintained food quality standards.
- Trained and supervised kitchen to ensure efficient workflow.
- Ensured compliance with health regulations and safety standards in food preparation.
- Maintained relationships with existing clients by providing excellent customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goal of improving productivity, efficiency and cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
Instructor/Department Manager
Minnesota West Community & Technical College
Pipestone, Minnesota
08.1987 - 05.2014
- Collaborated with faculty to improve curriculum effectiveness and relevance.
- Trained and evaluated students in customer service.
- Developed and implemented competitions promoting retail sales.
- Implemented assessment tools to evaluate student learning outcomes.
- Utilized technology to enhance instructional delivery and accessibility.
- Provided individualized support to students in academic challenges and needs.
- Conducted lectures, demonstrations and group activities.
- Attended meetings, training and activities to enhance skills and credentials.
- Evaluated performance of students and made provisions to meet learning needs.
- Implemented instructional materials and curriculum to meet specific program needs.
- Managed classroom behavior effectively using positive reinforcement.
Education
Various On-Line Classes
Mankato State University
Pipestone, MN 02.1992 - 02.2014
Cosmetology License - Cosmetology
Stewart’s School of Hairstyling
Sioux Falls, SD 09.1974 - 09.1975
Skills
- Customer Service
- Organized
- Detail Oriented
Timeline
Office Assistant
3M
04.2023 - 08.2024
Owner/Manager
Lunch Box
05.2015 - 08.2022
Various On-Line Classes
Mankato State University
02.1992 - 02.2014
Instructor/Department Manager
Minnesota West Community & Technical College
08.1987 - 05.2014
Cosmetology License - Cosmetology
Stewart’s School of Hairstyling
09.1974 - 09.1975