Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Gunter

HUGHESVILLE,PA

Summary

Dynamic professional with a proven track record at UPMC Orthopedic Care, excelling in customer satisfaction and document management. Leveraged strong telephone etiquette and prioritization skills to enhance service delivery, significantly reducing data entry errors. Committed to continuous improvement and fostering a positive environment through effective communication and attention to detail.

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

42
42
years of professional experience

Work History

Clerk/Central Scheduler

UPMC Orthopedic Care
10.2016 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Caregiver

Comfort Keepers
07.2014 - 09.2016
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Radiographer

Jersey Shore Hospital
08.1983 - 01.2014
  • Handled emergency situations calmly and efficiently, ensuring prompt delivery of critical images for urgent diagnoses or treatment plans.
  • Enhanced diagnostic capabilities for physicians through the timely delivery of high-quality radiographs.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Reduced patient wait times by streamlining the workflow and optimizing equipment usage.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Participated in continuous professional development activities, staying up-to-date on industry advancements and best practices in radiography techniques.
  • Assisted in the training of new staff members on department policies, procedures, and equipment operation to maintain high standards of care within the team.

Education

Associate of Applied Science -

Williamsport Area Community College
Williamsport, PA
08-1983

High School Diploma -

Hughesville High School
Hughesville, PA
06-1980

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Prioritization
  • Document management
  • Information security

Timeline

Clerk/Central Scheduler

UPMC Orthopedic Care
10.2016 - Current

Caregiver

Comfort Keepers
07.2014 - 09.2016

Radiographer

Jersey Shore Hospital
08.1983 - 01.2014

Associate of Applied Science -

Williamsport Area Community College

High School Diploma -

Hughesville High School

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