Anna Christmann
Yucca Valley,CA
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Remote Central Russian/English Scheduler
Forefront Dermatology
08.2023 - Current
- Responsible for the patient check-in process, updating computer patient personal and insurance information, and handling a multi-line phone system
- Check schedules for added, canceled, and no-show appointments throughout the day
- Schedules follow-up appointments as needed
- Scheduled online appointment request
- Prepared initial patient chart for admission
- Answered phones with courtesy and friendliness
- Monitored and updated all patient scheduling in coordination with physicians
- Coordinated appointment schedules with all relevant facility departments
- Skilled in accurately translating English/Russian through audio recordings and telephone communications
- Worked with other teams to help out when they became busy all over the USA
- Showed how much I can manage my time by winning a $200 bonus for always coming on time and not having unexplained absences.
Support Associate
The Arc of NC
08.2021 - 08.2023
- Assisted the family with the special care of their daughters, who had Rett Syndrome and autism
- Provided a clean, safe, and comfortable environment for the daughters
- Provided home care for the daughters, such as showering/cleaning, feeding, and giving them medicine
- Cared for changing bed linens, washing, and folding laundry
- Entertained and conversed with the girls
- Administered prescribed oral medications and G-tube medicine
- Accompanied the girls to doctors’ offices and occupational and Physical therapies
- Provided transportation, assistance, and companionship
- Provided the girls and the family with emotional support
- Demonstrated compliance with the Code of Conduct and compliance policies, took action to resolve compliance questions and concerns, and reported suspected violations
- Volunteered in Ainsley’s Angles of America race along with the families.
Community Worker
Caring Community Clinic
08.2022 - 10.2022
- Screened patients for social determinants of health
- Assisted in delivering food boxes to low-income communities in Onslow County
- Assisted in hosting Octoberfest and Resource Flu shot events
- Put together resource packets for the SDOH population's needs
- Took over longevity by creating pamphlets for flu and Covid shots and made the monthly packets
- Assisted the clinical director, the social worker, and the front staff in special projects
- Assisted in other duties assigned by the Clinical Director.
Transporter
Main Line Health
06.2020 - 03.2021
- Made sure the patients got to their destination
- Help the nurse to move a patient from a bed/stretcher/wheelchair onto another bed/stretcher/wheelchair
- Follow the red rule to ensure that it is the correct patient I am taking to the right destination
- Waited with a patient in the room for the nurse to care for her/him
- Took a deceased patient down to the morgue
- Attended to other needed management duties.
Education
Bachelor of Science in Biology -
West Chester University
West Chester, PAMaster of Public Health- Health Care Administration -
University of Arizona Global Campus
Chandler, AZ08.2023
Skills
- Computer in Microsoft Office and telephone experience, some medical billing, medical and general front office experience, 2 years minimum Excellent customer service
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Key relationship development
- Workflow Optimization
- Recordkeeping expertise
- Client Relations
- Call Schedule Distribution
- Production Scheduling
- Insurance Verification
- Recordkeeping proficiency
- Documentation expertise
- Patient Registration
- Professional and mature
- Administrative Support
- Excel spreadsheets
- Support Services
Bilingual
Russian/Ukrainian and English
Volunteer Experience
- Chester County Hospital, West Chester, PA, Lab Volunteer, 06/2019 - 08/2019, Helped the lab technician to distribute samples into different labs., Sanitized the lab., Brought up inpatient and patient lab documents from the registrar.
- Paoli Hospital, Paoli, PA, Patient Transport Volunteer, 06/2019 - 08/2019, Transported patients to different labs and the discharge., Learned of the safety code.
- Army ten-miler volunteer, Washington DC, 10/13/2014, Assisted in setting up or event by filling up cups with water., Joined other volunteers in clean up by picking up trash scattered in event area., Encouraged runners in event to keep going by handing out water bottles.
Timeline
Remote Central Russian/English Scheduler
Forefront Dermatology
08.2023 - Current
Community Worker
Caring Community Clinic
08.2022 - 10.2022
Support Associate
The Arc of NC
08.2021 - 08.2023
Transporter
Main Line Health
06.2020 - 03.2021
Bachelor of Science in Biology -
West Chester University
Master of Public Health- Health Care Administration -
University of Arizona Global Campus