Peggy Hill
Case Manager
Shiloh,GA
Summary
Dynamic RN Case Manager with a proven track record at Ft. Moore, excelling in care coordination and compassionate patient support. Expert in discharge planning and medication management, fostering improved patient outcomes through effective collaboration with interdisciplinary teams. Recognized for enhancing patient satisfaction and advocating for families in complex healthcare environments. Nominated as nurse of the year at Martin Army (Ft. Moore) and Columbus Regional. Employee of the quarter at Martin Army. Multiple Commentaries at Roosevelt Institute and through Biobehavioral.
Overview
34
34
years of professional experience
1
1
Certification
Work History
RN Case Manager
Ft. Benning/Moore
01.2004 - 04.2019
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
RN Supervisor
Roosevelt Institute
08.1998 - 06.2014
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
RN Specialist
Biobehavioral Associates of Atlanta
06.1992 - 06.1997
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
Quality Insurance Auditor
Medicare
01.1985 - 09.1985
- Assisted in the development of internal control procedures, strengthening the overall effectiveness of the audit process.
- Increased operational efficiency through regular monitoring of progress towards established audit objectives and trained staff regarding proper coding.
- Informed managerial staff of employee status and improvement strategies.
Education
Bachelor of Science - Nursing
Emory University
Atlanta05-1992
Skills
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Case evaluation
- Clinical assessment
- Medication management
- Quality improvement
- Case management
- Cultural history
Certification
RN Board Certified in Psychiatrics 2000 to 2020
RN Case Manager of the quarter
Received money for exceptional care; also nominated for the year at two facilities.
Timeline
RN Case Manager
Ft. Benning/Moore
01.2004 - 04.2019
RN Supervisor
Roosevelt Institute
08.1998 - 06.2014
RN Specialist
Biobehavioral Associates of Atlanta
06.1992 - 06.1997
Quality Insurance Auditor
Medicare
01.1985 - 09.1985
Bachelor of Science - Nursing
Emory University
Similar Profiles
Khadijah MackKhadijah Mack
Academic Intervention Fellow at DC Prep Benning Middle CampusAcademic Intervention Fellow at DC Prep Benning Middle Campus
Krystal StokesKrystal Stokes
Assistant Property Manager at The Villages Of BenningAssistant Property Manager at The Villages Of Benning
Sean ValentineSean Valentine
Criminal Investigator/Special Agent (Active Duty/31D) at Criminal Investigation Division, Fort Benning, GACriminal Investigator/Special Agent (Active Duty/31D) at Criminal Investigation Division, Fort Benning, GA
ANTHONY SMITHANTHONY SMITH
Freight Broker at Self Employed ServicesFreight Broker at Self Employed Services
Eve RoushEve Roush
Skincare Advisor at Beauty SocietySkincare Advisor at Beauty Society