Peggy Hutton
Valparaiso,IN
Summary
Results-oriented Operations Manager with over 15 years of experience in team leadership and financial oversight. Expertise in enhancing team performance, mentoring staff, and implementing strategies that drive revenue growth and elevate customer satisfaction. Strong background in customer service and staff training, contributing to operational efficiency and customer loyalty.
Overview
38
38
years of professional experience
Work History
Front End Associate
Marshalls
Schererville, Indiana
10.2025 - Current
- Guided customers with product inquiries and tailored recommendations to enhance shopping experience.
- Educated new associates on company policies and procedures to ensure compliance and effective service delivery.
- Handled returns and exchanges according to company guidelines.
- Maintained clean and clutter-free front-end area.
- Executed customer transactions efficiently while delivering exceptional customer service.
Store Manager
Marshalls
Valparaiso, Indiana
10.2016 - 10.2025
- Coordinated financial activities to fund operations and optimize investment strategies.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed financial statements and sales reports to evaluate productivity and track goal achievement.
- Mentored newly hired employees to enhance understanding of company programs and foster integration.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Operations Manager
Marshalls
Valparaiso, IN
07.2008 - 09.2016
- Coordinated staff schedules to maximize coverage during peak hours, enhancing service quality.
- Trained and mentored team members on operational procedures and customer service standards.
- Ensured compliance with safety regulations and company policies throughout the store.
- Monitored sales trends to support strategic planning and inventory decisions.
- Managed scheduling, training, and inventory control to support operational efficiency.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Sales Associate
Marshalls
Valparaiso, IN
08.2007 - 07.2008
- Supported customers in product selection, ensuring satisfaction through personalized service.
- Managed inventory levels and restocked shelves.
- Maintained store cleanliness and organized displays effectively.
- Worked with team members to improve customer experience, fostering a welcoming store environment.
- Addressed customer inquiries and resolved issues quickly, contributing to positive shopping experiences.
CNA
Willow Nursing Home
Valparaiso, IN
05.1988 - 10.1990
- Monitored vital signs and promptly reported changes to nursing staff to ensure timely interventions.
- Assisted residents with daily living activities and personal care to promote independence and comfort.
- Communicated effectively with residents, families, and healthcare team members.
- Supported recreational activities to enhance resident engagement and overall wellbeing.
Education
High School Diploma -
La Crosse High School
La Crosse, IN05.1987
Skills
- Customer service
- Sales transactions
- Product knowledge
- Inventory management
- Staff training
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Team leadership
- Financial analysis
- Strategic planning
Timeline
Front End Associate
Marshalls
10.2025 - Current
Store Manager
Marshalls
10.2016 - 10.2025
Operations Manager
Marshalls
07.2008 - 09.2016
Sales Associate
Marshalls
08.2007 - 07.2008
CNA
Willow Nursing Home
05.1988 - 10.1990
High School Diploma -
La Crosse High School