Peggy Jackson
Brooklyn,CT
Summary
Encouraging Reading Tutor with four years of experience educating students. Demonstrated history in helping students master reading through personal and group instruction. Excellent in applying evidence based learning techniques to foster reading success. Proactive and caring worker with over 20 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
13
13
years of professional experience
Work History
Reading Tutor
Ampact
08.2020 - Current
- Conducted assessments to determine comprehensive understanding of materials.
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Provided positive feedback often to encourage continued reading success.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Developed student confidence through positive reinforcement strategies.
Care Giver
Ernest Jackson Jr.
12.2016 - 06.2020
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided compassionate and patient-focused care to cultivate well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Arranged activities and social outlets to enhance client's quality of life.
Various Short Term Assignments
Atlas Staffing
10.2015 - 12.2016
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with strong work ethic.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Kelly Services
09.2013 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
US Bank
08.2011 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Education
Minneapolis Community And Technical College
Minneapolis, MN12.2024
Skills
- Customer service experience
- Customer service skills
- Client service and care
- Client focus
- In-person tutoring
- Collaboration and Teamwork
- Problem-solving skills
- Vocabulary expansion
- Cultural Sensitivity
- Patience and Empathy
- Parent Communication
- Progress Monitoring
Timeline
Reading Tutor
Ampact
08.2020 - Current
Care Giver
Ernest Jackson Jr.
12.2016 - 06.2020
Various Short Term Assignments
Atlas Staffing
10.2015 - 12.2016
Customer Service Representative
Kelly Services
09.2013 - 10.2015
Customer Service Representative
US Bank
08.2011 - 09.2013
Associate of Arts - Education
Minneapolis Community And Technical College
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