Peggy Laibhen
Patchogue,NY
Summary
Dynamic administrative professional with a proven track record, excelling in operational efficiency and customer service. Adept at data management, calendar management and event coordination, I streamline processes and foster collaboration, enhancing organizational performance while prioritizing stakeholder relationships and achieving significant improvements in workflow efficiency.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Evergreen Charter School
- Organized and maintained accurate student records using digital management systems.
- Coordinated schedules and meetings for faculty, ensuring effective communication across departments.
- Assisted in planning school events, managing logistics, and communicating with vendors.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Supported front office operations by greeting visitors and handling incoming calls professionally.
- Streamlined administrative processes, enhancing workflow efficiency within the office environment.
Assistant to the Director of Safety & Security
Mount Sinai South Nassau Communities Hospital
Oceanside, NY
09.1996 - 11.2000
- Led strategic initiatives to enhance student performance and organizational efficiency.
- Collaborated with cross-functional teams to implement data-driven decision-making processes.
- Mentored and developed staff, fostering a culture of continuous improvement and accountability.
- Streamlined operational workflows, resulting in improved resource allocation and cost savings.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Operations Associate
Ascend Public Charter School
Brooklyn, NY
03.2026 - Current
- Assisted in daily operations to ensure smooth functioning of school activities.
- Coordinated logistics for events, enhancing community engagement and participation.
- Supported data entry and management in student information systems for accuracy.
- Collaborated with staff to streamline communication processes across departments.
- Monitored inventory levels and assisted in supply ordering to maintain resources.
- Provided administrative support, including scheduling meetings and managing correspondence.
Operations Specialist
Success Academy Charter Schools
Queens? NY
07.2020 - 02.2026
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated logistics for materials and resources across multiple school sites.
- Assisted in data management and reporting for compliance assessments.
- Implemented organizational systems to improve workflow and resource allocation.
- Supported staff training initiatives for new operational protocols and tools.
- Analyzed process workflows, identifying areas for improvement and optimization.
- Led cross-functional meetings to align operations with strategic educational goals.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Maintained database systems to track and analyze operational data.
Executive Assistant to the Principal
Success Academy Charter Schools
Queens, NY
08.2018 - 05.2020
- Coordinated daily schedules and appointments for Principal, ensuring optimal time management.
- Managed communications with parents, staff, and community stakeholders to foster strong relationships.
- Prepared meeting agendas and materials, enhancing meeting productivity and organization.
- Assisted in developing and implementing administrative procedures to streamline operations.
- Maintained confidential student records and sensitive information with precision and discretion.
- Collaborated with teaching staff to align administrative support with educational goals and initiatives.
- Coordinated travel arrangements for the Principal, resulting in cost savings and seamless itineraries.
- Ensured timely completion of tasks delegated from the Principal by closely monitoring progress and providing assistance as required.
- Served as liaison between Principal and various departments within the organization, promoting smooth flow of information across teams.
- Improved Principal''s workflow with meticulous calendar management, ensuring all appointments were prioritized effectively.
- Ensured compliance with all internal policies and procedures, maintaining accurate record-keeping systems for easy reference.
- Assisted with special projects assigned by the Principal, consistently meeting deadlines while maintaining high-quality deliverables.
Job Coordinator Assistant to the Dean
Hofstra University School of Law
Hempstead, NY
11.2000 - 10.2007
- Coordinated scheduling and logistics for law school events and activities.
- Managed communication between faculty, students, and external partners.
- Assisted in developing and implementing program initiatives to enhance student engagement.
- Supported administrative functions by maintaining accurate records and documentation.
- Collaborated with stakeholders to identify areas for program improvement and innovation.
- Monitored progress of tasks closely, identifying potential bottlenecks early on for prompt resolution.
Education
Bachelor of Science - Communications
University of Phoenix
Tempe, AZSkills
Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft outlook
Computer proficiency
Filing
Customer relations
Critical thinking
Strong problem solver
Scheduling
Scheduling and calendar management
Calendar management
Spreadsheets
Prioritization
Event coordination
Attendance record management
Purchase orders organization
Database management
Languages
Creole
Professional Working
French
Elementary
Spanish
Elementary
Timeline
Operations Associate
Ascend Public Charter School
03.2026 - Current
Operations Specialist
Success Academy Charter Schools
07.2020 - 02.2026
Executive Assistant to the Principal
Success Academy Charter Schools
08.2018 - 05.2020
Job Coordinator Assistant to the Dean
Hofstra University School of Law
11.2000 - 10.2007
Assistant to the Director of Safety & Security
Mount Sinai South Nassau Communities Hospital
09.1996 - 11.2000
Bachelor of Science - Communications
University of Phoenix
Administrative Assistant
Evergreen Charter School