Peggy Loyd
Buchanan,GA
Summary
Versatile team member offering over 25 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Merchandising Execution Associate
Home Depot
Cedartown, GA
08.2019 - 03.2022
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Assembled quarter and full-size point of purchase promotional displays.
- Provided positive shopping experience, employing conflict resolution skills when problems arose
Kitchen and Bath Designer/Dept Supervisor
Home Depot
Cedartown, GA
06.2013 - 08.2019
- Developed space planning concepts, color palette selections and textile presentations.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Assisted clients with budget considerations
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Created professional presentations using AutoCad software to creatively communicate design intent and direction.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Front Desk Receptionist
MCCS Quantico
Quantico, VA
10.2008 - 01.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to client accounts, reviewing charges with clients at checkout.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Banking Customer Service Representative
Seacoast National Bank
Arcadia, FL
02.2005 - 06.2008
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained energy and enthusiasm in fast-paced environment.
Store Manager
Scotty's Hardware
Arcadia, FL
03.1997 - 01.2005
- Managed daily store operations
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Established and administered annual budgets
- Managed store organization, maintenance and purchasing functions.
- Generated repeat business by developing and maintaining a strong team of 10-14 employees devoted to customer service.
Education
High School Diploma -
Desoto County High School
Arcadia, FL05.1996
Skills
- Product Quality Determination
- Inventory Control
- New Merchandise Presentation
- Team Leadership
- Focus and Follow-Through
- Customer Service Management
- Prioritization and Time Management
- Multi-Line Phone Systems
- Computer Proficiency
- Data Entry and Database Software
Timeline
Merchandising Execution Associate
Home Depot
08.2019 - 03.2022
Kitchen and Bath Designer/Dept Supervisor
Home Depot
06.2013 - 08.2019
Front Desk Receptionist
MCCS Quantico
10.2008 - 01.2012
Banking Customer Service Representative
Seacoast National Bank
02.2005 - 06.2008
Store Manager
Scotty's Hardware
03.1997 - 01.2005
High School Diploma -
Desoto County High School