peggy navecky
Restaurants
Elkton,MD
Summary
Dynamic business owner with a proven track record at River Rainbow, excelling in operations management and client relationship management. Enhanced customer satisfaction through exceptional service and effective staff training, leading to increased repeat business. Skilled in financial reporting, I implemented strategies that improved profitability and streamlined operations.
Overview
24
24
years of professional experience
Work History
Owner/Operator
River Rainbow
02.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Cashier
Elkton Diner
Elkton Maryland
02.2010 - 2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Owner/Operator
Arden Sub Shop
Wilmington DE
05.2006 - 2016
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Cashier
Armark
Newark De
02.2002 - 07.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma - Business Administration And Management
Johns Creek Highschool
Pikeville, KY05-1985
Skills
Operations management
Client relationship management
Financial reporting
Relationship management
Staff training and development
Timeline
Owner/Operator
River Rainbow
02.2023 - Current
Cashier
Elkton Diner
02.2010 - 2018
Owner/Operator
Arden Sub Shop
05.2006 - 2016
Cashier
Armark
02.2002 - 07.2005
High School Diploma - Business Administration And Management
Johns Creek Highschool