Peggy Nelson
Washington,DC
Summary
Enhanced patient satisfaction through dedicated support and exceptional customer service in healthcare settings.,Improved nursing team efficiency by expertly assisting with medical treatments and procedural tasks.,Streamlined pharmacy operations and EKG triaging, contributing to overall care quality.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Records Management Specialist I
AMTIS Inc.
Maitland, FL
08.2023 - Current
- Processing applications, responding to inquiries and documents in support of a Federal govt agency.
- Processing paperwork and electronic applications, using multiple systems, following standard operating procedures (SOPs).
- Proficient with office automation tools such as Microsoft office and other desktop applications.
- Attention to detail, excellent analytic skills.
- Understand multiple data entry systems.
- Redact patient and/or manufacturer data.
Caregiver
We Keep An Eye On You, INC
Chevy Chase, MD
10.2021 - Current
- Provide personal care, meal assistance, medication management.
- Ensuring client home is organized according to their needs and that safety measure are in place.
- Monitoring and reporting changes in health, behavior and needs.
Release of Information Specialist I
Ciox Health
Arlington, VA
11.2022 - 08.2023
- Respond to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record.
- Log medical record request into Health Source database.
- Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent data from various sources, including electronic, off site, or physical records that match patient request.
- When required, respond to walk-in customers requesting ROI information and log information provided by customer into HealthSource database.
- If necessary, respond and process requests from physician offices on a priority basis and fax information to the physician office.
- Comply with site facility policies and regulations.
- Escalate issues to supervisor that delay timely release of records.
Patient Services Coordinator
National Spine and Pain Centers
Chevy Chase, MD
06.2022 - 11.2022
- Coordinating with medical staff to understand patients condition and options.
- Meeting with patients upon their arrival at the medical practice and checking them in and out.
- Receives calls from patients and discussing what type of medical practice it is.
- Advising patients on whether they need to ask about other treatments for any condition based on their symptoms and response to any existing treatment plans.
- Answer all incoming calls, scheduling appointments, directing calls to the appropriate personnel.
Certified Nursing Assistant/Caregiver
Consumer Direct Network
Washington, DC
04.2017 - 05.2022
- Responsibilities can include: Assisting with personal care, bathing, grooming, and exercise. Basic food preparation, preparing meals, housekeeping, shopping, laundry, and other errands. Accompany to all Drs. Appointment. Constant companionship, some supervision. Help with getting in and out of a wheelchair and shower.
Patient Care Technician
BridgePoint Hospital
Washington, DC
08.2016 - 04.2017
- Takes and records temperature, pulse, respiration, weight, height, blood pressure, and intake and output for measurements.
- Prepares patient rooms and bed for admission and transfers and ensures all necessary equipment is in room.
- Assists with handling and care of patient belongings and other personal property.
- Answers patient call lights, telephone, paging system and responds as appropriate.
- Serves and removes patient meal tray in timely manner. Assists with feeding and /or preparing items for food consumption for patients.
- Ensures department and patient unit are kept neat and orderly, check supplies and reports needs to RNs.
Certified Nursing Assistant
Transitions Healthcare Capitol City LLC
Washington, DC
06.2014 - 07.2016
- Responsibilities: Records all entries on flow sheets, notes, charts, etc., in a descriptive manner.
- Immediately report all incidents and accidents you observe on the shift when they occur.
- Report all changes in the resident's condition to the Charge Nurse as soon as practical.
- Receive the nursing report upon reporting on/off duty and maintain other records as directed.
- Perform and/or assist resident with all hygiene and grooming functions, including dental and mouth care, bathing, dressing.
- Change bed linens and make beds
- Check residents routinely to assure that their personal care needs are being met.
Education
Bachelor of Science - Health Sciences
Stratford University
Falls Church, VA05.2019
Skills
Performed typing duties to maintain accurate documentation
Applied medical terminology to enhance communication with healthcare professionals
Assisted in patient care activities to improve overall patient experience
Delivered customer service by addressing inquiries and resolving issues
Utilized Microsoft Word for creating and managing documents
Supported senior care initiatives to promote quality of life
Communicated effectively in English to facilitate interactions
Organized and filed important documents for easy retrieval
Managed time efficiently to prioritize tasks and meet deadlines
Conducted triage assessments to determine patient needs
Coordinated medical scheduling to optimize appointment availability
Collaborated with nursing staff to support patient care efforts
Provided caregiving assistance to individuals in need
Facilitated home care services to ensure comfort and support
Delivered direct support to clients to enhance their daily living activities
Demonstrated strong communication skills to foster positive relationships
Exhibited computer literacy to navigate various software applications
Operated Windows systems effectively for daily tasks
Applied computer skills to perform various administrative responsibilities
Executed data entry tasks to maintain accurate patient records
Certification
- First Aid Certification
- AED Certification
- CNA
- CPR Certification
- State Tested Nursing Assistant
- BLS Certification
Additional Information
Epic experience
Languages
English
Professional Working
Timeline
Records Management Specialist I
AMTIS Inc.
08.2023 - Current
Release of Information Specialist I
Ciox Health
11.2022 - 08.2023
Patient Services Coordinator
National Spine and Pain Centers
06.2022 - 11.2022
Caregiver
We Keep An Eye On You, INC
10.2021 - Current
Certified Nursing Assistant/Caregiver
Consumer Direct Network
04.2017 - 05.2022
Patient Care Technician
BridgePoint Hospital
08.2016 - 04.2017
Certified Nursing Assistant
Transitions Healthcare Capitol City LLC
06.2014 - 07.2016
Bachelor of Science - Health Sciences
Stratford University