PEGGY REMY
Fort Lauderdale,FL
Summary
Results-driven billing specialist with extensive experience in customer service and administrative support. Proven track record in resolving escalated billing disputes, enhancing customer loyalty and satisfaction. Strong attention to detail and effective communication skills contribute to successful outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Customer Service / Billing Specialist
CITY OF FORT LAUDERDALE
Fort Lauderdale, Florida
08.2023 - Current
- Resolved billing complaints, improving customer satisfaction across phone, email, and chat channels.
- Managed escalated billing disputes, ensuring resolution with professionalism and meticulous attention to detail.
- Ensured account accuracy by reviewing compliance with billing policies thoroughly.
- Processed utility service requests, including openings, closings, transfers, and suspensions efficiently.
- Responded promptly to account inquiry calls, delivering exceptional customer service and support.
- Streamlined account management through setup and monitoring of new accounts.
- Supported operational efficiency through diverse administrative tasks.
Customer service / Lien / Billing Specialist
City Of North Miami Beach
North Miami, Florida
09.2020 - 08.2023
- Resolved discrepancies in customer billing inquiries, strengthening customer relationships through effective communication.
- Resolved escalated billing disputes with professionalism, enhancing customer satisfaction.
- Researched and troubleshot complex billing issues to achieve full resolution.
- Processed account adjustments, refunds, and transfers with high accuracy.
- Tracked and maintained escalated customer cases, delivering regular status updates to leadership for improved resolution transparency.
- Ensured compliance with all billing policies, procedures, and relevant regulations.
Customer service / Planner
Interplex Sunbelt
Tamarac, FL
05.2017 - 06.2019
- Managed difficult customer interactions with effective communication strategies, improving customer satisfaction.
- Provided professional phone support to enhance client engagement and satisfaction.
- Executed customer data entry and standardization in SAP, enhancing accuracy of records.
- Assessed production lead times and availability of raw materials to ensure timely product deliveries.
Administrative Assistant
Man Engines & Components
Pompano Beach, Florida
01.2011 - 07.2017
- Managed executive travel logistics with precise documentation and detailed itinerary planning.
- Coordinated scheduling of correspondence and teleconferencing for executives, ensuring timely communication.
- Streamlined office operations through effective administrative support and workflow optimization.
- Managed office inventory, procurement, and prepared expense reports to support operational efficiency.
- Assisted in preparing financial reports, reconciling invoices, and generating expense reports to maintain accurate records.
- Ensured compliance with company policies and industry regulations.
Education
Some College (No Degree) - Radiology
Keiser University
Fort Lauderdale, FLSome College (No Degree) - Radiology
Palm Beach State College
Lake Worth, FLCertificate in Medical Billing & Medical Assistant - Medical Billing & Medical Assistant
ATI Career Center
Fort Lauderdale, FLSkills
Billing software
HIPAA compliance
Data entry
Compliance auditing
- Customer account management
Microsoft Office Suite
- Database management
- Operating systems (Windows, macOS, and SAP)
- Office equipment handling
Timeline
Customer Service / Billing Specialist
CITY OF FORT LAUDERDALE
08.2023 - Current
Customer service / Lien / Billing Specialist
City Of North Miami Beach
09.2020 - 08.2023
Customer service / Planner
Interplex Sunbelt
05.2017 - 06.2019
Administrative Assistant
Man Engines & Components
01.2011 - 07.2017
Some College (No Degree) - Radiology
Keiser University
Some College (No Degree) - Radiology
Palm Beach State College
Certificate in Medical Billing & Medical Assistant - Medical Billing & Medical Assistant
ATI Career Center