Microsoft Office
Peggy Shoe
Linn Valley,KS
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring six years of relevant work experience to the team.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Marketplace Navigator
Community Health Centers Of Southeast Kansas
2022.07 - Current
- Reduced claim denials through diligent verification of patient insurance information and coordination with billing departments.
- Streamlined the benefits application process for patients by implementing efficient communication methods with healthcare providers and insurance companies.
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Educated patients on available resources such as copay assistance programs, foundations, and manufacturer support initiatives to help minimize out-of-pocket expenses.
Member Service Representative
Prudential Healthcare
1997.04 - 1998.04
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
Patient Service Coordinator
University Of Colorado Health Science Center
1992.06 - 1996.06
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Followed physicians' orders by accurately requesting labs, radiology tests, medications, diets, and supplies.
TEMPORARY WORKER FOR MEDICAL OFFICES
Olsten Staffing
1996.07 - 1997.09
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Obtained insurance information to file for claims payments.
- Contacted up to 30 physicians offices regarding patient lab results.
Education
Medical Secretary
EMILY GRIFFITH TECHNICAL COLLEGE
05.1992
MA Elementary Education -
LIBERTY UNIVERSITY
05.2009
BA Psychology -
BRYAN COLLEGE
05.1991
Skills
- NHCPS Adult and Child First Aid/CPR certification
- Policy understanding
- Insurance Expertise
- Benefits Explanation
- Proficient Microsoft Office
- Proficient Healthcare.gov Marketplace
Contact
LIBERTY UNIVERSITY, 3.6, Lynchburg, VA, MA Elementary Education, 05/2009
Certification
SUBSTITUTE TEACHER
Trades
PENN FOSTER, Scottsdale, AZ, Billing and Coding, 12/2024
EMILY GRIFFITH TECHNICAL COLLEGE, Denver, CO, Medical Secretary, 05/1992
Coursework
- Medical Terminology
- Anatomy and Physiology
- Medical Transcription
- Internship at Denver Health Medical Center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Community Health Worker Coalition of KS
Software
Timeline
Marketplace Navigator
Community Health Centers Of Southeast Kansas
2022.07 - Current
Member Service Representative
Prudential Healthcare
1997.04 - 1998.04
TEMPORARY WORKER FOR MEDICAL OFFICES
Olsten Staffing
1996.07 - 1997.09
Patient Service Coordinator
University Of Colorado Health Science Center
1992.06 - 1996.06
Medical Secretary
EMILY GRIFFITH TECHNICAL COLLEGE
MA Elementary Education -
LIBERTY UNIVERSITY
BA Psychology -
BRYAN COLLEGE
SUBSTITUTE TEACHER
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