Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
BusinessDevelopmentManager

Peggy Skroh

Iowa City,IA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Law Firm Receptionist

Bray & Klockau, P.L.C
Iowa City, IA
06.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of clients, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Conducted detailed client intakes and entered information into company database.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.

Customer Happiness

divvyDOSE Pharmacy
Iowa City, IA
02.2021 - 05.2021
  • Currently working with patients in a call center environment to coordinate mail order compliance medications for patients
  • I work with other pharmacies, doctors, and nurses to assure patient compliance and solving problems related to a patients medications.

S Bank Mortgage Loan Assistant

U, U S Bank
Iowa City, IA
02.2019 - 02.2021
  • Assisted a Loan Officer for residential refinance and purchases
  • I coordinated closings, prepared documents, took payments and worked within the bank systems to complete a home purchase for home buyers
  • Took payment, examine and upload documents, and marketing in salesforce.

Credit Card Fraud Claims Analyst

Wells Fargo
West Des Moines, IA
03.2016 - 02.2019
  • Processing and analyzing chargebacks and representments through Visa and Mastercard
  • Investigate true fraudulent activity with reason codes used by merchants
  • Heavy processing data entry and increase in wpm and accuracy
  • Review documentation from merchants to decide to chargeback or accept activity as a legitimate transaction.

Research and Remediation Representative

Visa and American Express
04.2014 - 01.2016
  • Customer service to credit cardholders in processing on their Visa,
  • Mastercard, and Amex issued by Wells Fargo.

Loan Coordinator/Processor

Nationwide Advantage Mortgage
11.2012 - 04.2014
  • Processed different loan types
  • Input title information, organize file flow, call insurance agents, and call borrowers for follow up information
  • Configured loans to be underwritten under state and federal guidelines.

Employee, Aerotek
06.2012 - 11.2012
  • Nationwide
  • Helped loan coordinators with general paperwork and filing
  • StrengthsFinder Themes: Responsibility, Harmony, Developer, Input, Communication
  • Awards:
  • Employee of the month Wells Fargo 2014, 2015

Education

Bachelor of Science - Sociology And Criminal Justice

Northwest Missouri State University
Maryville, MO
05.1997

Skills

  • Multitasking and Prioritization
  • Reliable and Punctual
  • Scheduling and Calendar Management
  • Verbal and Written Communication
  • Computer Proficiency
  • Payment Processing
  • Courteous and Professional
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Microsoft Office Suite
  • Office Supply Management
  • Document Management
  • Word Processing

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

Notary Public

Timeline

Front Desk Law Firm Receptionist

Bray & Klockau, P.L.C
06.2021 - Current

Customer Happiness

divvyDOSE Pharmacy
02.2021 - 05.2021

S Bank Mortgage Loan Assistant

U, U S Bank
02.2019 - 02.2021

Credit Card Fraud Claims Analyst

Wells Fargo
03.2016 - 02.2019

Research and Remediation Representative

Visa and American Express
04.2014 - 01.2016

Loan Coordinator/Processor

Nationwide Advantage Mortgage
11.2012 - 04.2014

Employee, Aerotek
06.2012 - 11.2012

Bachelor of Science - Sociology And Criminal Justice

Northwest Missouri State University

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Peggy Skroh