Summary
Overview
Work History
Education
Skills
Timeline
background-images
Peggy Smith

Peggy Smith

Halsey,OR

Summary

Dynamic Customer Service Representative with extensive experience at Synthetech/WR Grace, excelling in order processing and logistics. Demonstrated critical thinking and active listening skills to enhance customer satisfaction and streamline operations. Proven ability to manage documentation and scheduling effectively, ensuring timely deliveries and exceptional service.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Synthetech / WR Grace
05.1998 - 03.2024

With Synthetech, I assisted the Sales & Marketing group and was the Customer Service Representative. I took orders over the phone, via email & fax. I also handled scheduling and shipment for all shipments via courier and truck.

When Synthetech was acquired by WR Grace in late 2010, I continued in much the same role, minus Marketing, as Grace had a department in place for that particular position.

Education

N/A - Business Administration

Linn-Benton Community College
Albany, OR

N/A - Massage Therepy

Lane Community College
Eugene, OR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Professional telephone demeanor
  • Paperwork processing
  • Order processing
  • Documentation
  • Administrative support
  • Shipping and logistics
  • Delivery scheduling
  • Record preparation

Timeline

Customer Service Representative

Synthetech / WR Grace
05.1998 - 03.2024

N/A - Business Administration

Linn-Benton Community College

N/A - Massage Therepy

Lane Community College

Similar Profiles

CREATE PROFILE
Peggy Smith