Peggy Smith
Blanchard,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
General Manager
Whataburger
Moore, Ok
05.2011 - 09.2013
- Operational Leadership: Overseeing daily, high-volume operations, including food safety, sanitation, and cleanliness.
- Financial Management: Managing P&L (profit and loss), controlling costs, managing budgets, and implementing strategies to increase profitability.
- Team Development: Recruiting, hiring, training, and mentoring staff, including assistant managers.
- Customer Experience: Ensuring high standards of service and guest satisfaction.
- Administrative Duties: Handling scheduling, inventory, and supply orders.
- Performance Driving: Setting goals for growth and ensuring the restaurant meets company standards.
Assistant Manager
Whataburger
Moore, Ok
04.2010 - 05.2011
- Shift Management: Leading shifts to ensure speed of service, adherence to standard operating procedures (SOPs), and high-quality customer service.
- Operational Control: Managing daily cash, inventory, and food safety standards.
- Team Development: Training, coaching, and mentoring team members, as well as providing performance feedback and documentation.
- Administrative Tasks: Handling, ordering supplies, managing schedules, and assisting with hiring.
- Financial Performance: Controlling labor costs, waste, and food costs (COGS) to ensure profitability.
- Safety and Maintenance: Ensuring the restaurant is clean, safe, and compliant with all security procedures.
Assistant Manager
Celebration Station
Oklahoma City, OK
02.2006 - 02.2010
- Operational Leadership: Oversee day-to-day operations to maximize efficiency and productivity.
- Customer Service & Safety: Ensure high levels of customer satisfaction, handle complaints professionally, and ensure all attractions comply with safety standards.
- Staff Management: Train, coach, and supervise team members to ensure excellent service and performance.
- Administrative Tasks: Handle daily, weekly, or monthly paperwork, including cash audits, scheduling, and inventory control.
- Maintenance & Facility Oversight: Assist in monitoring park facilities, ensuring cleanliness, and supporting technical services by identifying necessary repairs.
- Support & Coverage: Act as the manager-in-charge when the General Manager is off, handling emergency situations or special projects.
Assistant Manager
Braum's Ice Cream and Dairy Stores
Moore Ok
02.2002 - 01.2006
- Leadership & Coaching: Train, mentor, and lead store crew members to meet unit goals and ensure high-quality, friendly service.
- Operations Management: Oversee daily, fast-paced food service operations, including the grill and fountain area.
- Inventory & Quality Control: Monitor inventory levels, ensure food safety standards are met, and manage store cleanliness.
- Sales & Service: Maximize store sales by delivering excellent customer service and managing product quality.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Whataburger
05.2011 - 09.2013
Assistant Manager
Whataburger
04.2010 - 05.2011
Assistant Manager
Celebration Station
02.2006 - 02.2010
Assistant Manager
Braum's Ice Cream and Dairy Stores
02.2002 - 01.2006