Peggy Thompson
Crane,MO
Summary
I have worked in office based customer service for years and am just looking for a position close to home. My positions have been in one girl offices and up to 3 girls. My commutes have been anywhere from a half hour to an hour, so the closer to home the better. I am interested in the Crane Family Medical facility position especially, because it's only 5 miles from home.
Overview
17
17
years of professional experience
Work History
Client Access Representative
Burrell Behavioral Health Center
Springfield, MO
09.2016 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Cashier
Dollar General Corporations
Crane, MO
11.2016 - 03.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Secretary/Assistant Payroll Clerk
Kimberling City Tire Co
Reeds Spring , MO
04.2015 - 07.2016
- Worked two different times for this company - first time was March 1994 to September 2005
- Did Accounts Payable/Receivable functions
- Provided back up on Customer Service counter. Waiting on clients and collecting their payments for services received.
- Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Managed payroll data entry and processing for 12 employees to comply with predetermined company guidelines.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Tire Master software.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Processed wage garnishments and child support.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce payroll checks.
Call Center Customer Service Representative
Jack Henry & Associates
Monett, MO
09.2014 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Proof Operator/Customer Service Representative
Southern Bank
Poplar Bluff, MO
09.2005 - 09.2014
- Bank was previously known as Peoples Bank of the Ozarks and that's the entity I worked for at the time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Operated 10 key proof encoder, balancing teller work, posting & reconciling proof work. Computer processing of incoming/outgoing Cash Letters.
Education
No Degree - Major - Physical Education Minor - Spanish
Missouri State University
No Degree - Accounting And Finance
Center For Financial Training
Springfield, MO And St Louis, MOHigh School Diploma -
Granite City Senior High School South
Granite City IL06.1975
Skills
- Have studied American Sign Language and can brush up on it to become more proficient
- Have studied Spanish and can brush up on it to become more verbally proficient ( haven't really used it since college)
Timeline
Customer Service Cashier
Dollar General Corporations
11.2016 - 03.2017
Client Access Representative
Burrell Behavioral Health Center
09.2016 - Current
Secretary/Assistant Payroll Clerk
Kimberling City Tire Co
04.2015 - 07.2016
Call Center Customer Service Representative
Jack Henry & Associates
09.2014 - 04.2015
Proof Operator/Customer Service Representative
Southern Bank
09.2005 - 09.2014
No Degree - Major - Physical Education Minor - Spanish
Missouri State University
No Degree - Accounting And Finance
Center For Financial Training
High School Diploma -
Granite City Senior High School South