Peggy Towles

• Conducting thorough in-home diagnostic evaluations leading to improved patient outcomes and satisfaction among Veterans, as measured by patient feedback and follow-up metrics.
• Reviewing labs, imaging, and other findings to offer them efficient, immediate medical care.
• Advocating for Veterans to ensure they receive necessary resources to support their independence and dignity.
• Coordinated with physicians, specialists, and other medical staff to develop evidence-based treatment plans for complex chronic conditions.
• Maintained thorough documentation of all clinical encounters, completed within 48 hours of patient contact, adhering to HIPAA regulations while facilitating clear communication among team members.

• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Advocated for early palliative intervention in painful, end-of-life conditions.
• Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions, end-of-life needs, and Veterans with CLC rehabilitation needs.
• Maintained national certification (HPCC) as Advanced Certified Hospice and Palliative Nurse Practitioner.
• Coordinated with Veterans and their families to honor Veterans' wishes at last stage of life, including end-of-life pain and symptom management.

• Provided patient-tailored pain management regimens for terminal cancer patients.
• Maintained thorough documentation of all clinical encounters within 48 hours, adhering to HIPAA regulations while facilitating clear communication among team members.
• Worked with families, caregivers and patients to determine best treatment options for end-of-life care.
• Assessed patients to determine whether appropriate for ongoing hospice care.
• Earned and maintained national certification (HPCC) as an Advanced Certified Hospice and Palliative Nurse Practitioner.

• Walk-in Urgent-Care clinic that triaged, gathered histories, assessed, diagnosed and treated acute and chronic medical conditions.
• Provided clear and thorough documentation on each patient by end of shift each day.
• Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.

Mobile clinic in rural location for uninsured and underinsured grade-school students.

• Assessed, diagnosed, prescribed and dispensed appropriate medications for self-limited childhood illnesses.
• Administered immunizations and monitored responses.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.

• Performed comprehensive physical assessments, accurately diagnosing conditions, and determining appropriate interventions.
• Promoted health maintenance and disease prevention through patient education and counseling on lifestyle modifications.
• Monitored patient condition and progress, ordering appropriate laboratory tests.
• Ordered and interpreted diagnostic tests to develop and implement treatment plans.
• Coordinated with insurance companies, negotiated contracts, managed personnel, maintained business license and corporation standing.
• Participated in HEDIS self-audits to evaluate 90 measurements over six critical domains of patient care.