Peggy Wilmot
Orlando
Summary
Developed key skills in customer relations, sales strategies, and product knowledge within high-end retail environment. Demonstrated ability to connect with clients, understand their needs, and provide tailored recommendations. Looking to transition into new field where these transferable skills can contribute to success and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Wholesale Jewelry Repair Coordinator
Monarch Jewelers
10.2016 - 11.2024
- Processed incoming repairs for wholesale jewelry clients providing instructions, materials and pricing to complete each project.
- Placed orders for materials and special projects
- Processed all incoming and outgoing shipping.
- Developed relationships with the wholesale clients thru phone and email.
- Provided back up for the retail store..
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Managed multiple repair projects simultaneously, ensuring timely completion and client satisfaction.
- Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians.
- Monitored daily progress and work quality to provide guidance and direction to the bench jewelers.
- Skilled at working independently and collaboratively in a team environment.
Boutique Sales Associate
Stein Mart
04.2016 - 10.2016
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
Sales Associate
Timothy's Gallery
08.2015 - 01.2016
- Used POS system to track sales and inventory
- Maintain appearance of floor and window displays
- Maintained a client list and track sales and special orders derived from list
- Provided detailed information on products and artists that made them
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Manager
You Need Art by Michael Macone
03.2013 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Hired and trained employees
- Maintained inventory, located artists for additional product and placed orders
- Made decisions regarding sales promotions, planned events and initiated a client list for use in conjunction with social media
- Provide information to clients concerning the production of the pieces and the artist that made each piece
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Associate of Science - Dental Hygiene
Indiana University, South Bend
South Bend, INSkills
- Sales support
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Customer relations
- Product and service knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursCompany CultureTimeline
Wholesale Jewelry Repair Coordinator
Monarch Jewelers
10.2016 - 11.2024
Boutique Sales Associate
Stein Mart
04.2016 - 10.2016
Sales Associate
Timothy's Gallery
08.2015 - 01.2016
Store Manager
You Need Art by Michael Macone
03.2013 - 03.2015
Associate of Science - Dental Hygiene
Indiana University, South Bend
Similar Profiles
Carlos MagallanesCarlos Magallanes
Fourth Key holder at Kay Jewelers/ Signet JewelersFourth Key holder at Kay Jewelers/ Signet Jewelers
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Kelly LortzKelly Lortz
Cosmetologist /Licensed Esthetician at Monarch SalonCosmetologist /Licensed Esthetician at Monarch Salon
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy
Jessica VelascoJessica Velasco
Customer Service Representative III at MedtronicCustomer Service Representative III at Medtronic