Peggy Witter
Mount Holly,NC
Summary
Assisted customers with product selection to improve customer service and increase store revenues. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Overview
15
15
years of professional experience
Work History
Stay at Home Mom
Home
04.2018 - Current
Customer Service
Books-A-Million
11.2015 - 04.2018
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Sales
The Beach Tanning Salon
10.2013 - 10.2015
- Developed sales strategy to meet established sales objectives.
- Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Server
Hms Host, Charlotte Douglas Airport
09.2012 - 09.2013
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Logans Roadhouse Grill
10.2010 - 07.2012
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Chilis's Bar And Grill
07.2009 - 09.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
North Lincoln High School
Lincolnton, NC06.2008
Skills
- Customer Service
- Cash Handling
- Cash register systems
- Retail Merchandising
- Product Recommendations
- Honest and Dependable
Timeline
Stay at Home Mom
Home
04.2018 - Current
Customer Service
Books-A-Million
11.2015 - 04.2018
Sales
The Beach Tanning Salon
10.2013 - 10.2015
Server
Hms Host, Charlotte Douglas Airport
09.2012 - 09.2013
Server
Logans Roadhouse Grill
10.2010 - 07.2012
Server
Chilis's Bar And Grill
07.2009 - 09.2010
High School Diploma -
North Lincoln High School
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