Peggy A. Berardinucci
Chalfont,PA
Summary
Results-driven office manager focused on optimizing operational processes and elevating customer service standards. Expertise in staff onboarding and training to maintain efficient workflows. Dedicated to leveraging organizational and time management skills for business growth.
Overview
17
17
years of professional experience
Work History
Office Manager
Russell Roofing & Exteriors
Oreland, PA
04.2019 - Current
- Processed billing tasks for accounts receivable and accounts payable to ensure financial accuracy.
- Managed inventory of office supplies and uniforms to guarantee availability for daily operations.
- Trained new employees on established operational procedures.
- Handled inbound customer service inquiries via phone and email to resolve issues promptly.
- Scheduled appointments and contacted leads to proactively nurture business relationships.
- Conducted marketing initiatives to effectively promote products and services.
- Managed health insurance and paid time off for all employees, overseeing compliance with company policies.
- Managed job costing to ensure projects were in line with budget and adjusted sales commissions.
Water & Sewer Billing Clerk
Warrington Township
Warrington, PA
12.2018 - 04.2019
- Handled customer service inquiries and phone calls to resolve issues effectively.
- Processed payments and generated quarterly bills for water and sewer accounts.
- Managed cashiering responsibilities to ensure accurate transactions.
- Scheduled final certifications and scanned documents for record-keeping.
- Entered payment data into database, maintaining up-to-date information.
- Issued shut-off notices and liens for delinquent accounts as required.
- Utilized Microsoft Word and Excel to create reports and manage data.
- Interacted with the public to provide assistance and answer questions.
Administrative Assistant
Russell Roofing & Exteriors
Oreland, PA
07.2017 - 12.2018
- Managed customer inquiries through phone calls, delivering effective assistance and solutions.
- Created and issued customer invoices and statements to maintain accurate billing records.
- Organized and filed paperwork to ensure efficient documentation and retrieval processes.
- Entered billing data accurately, streamlining invoice processing workflows.
- Contacted leads to generate new business opportunities and expand client base.
- Scheduled appointments to optimize time management and enhance service delivery.
- Utilized Microsoft Office tools for documentation and communication purposes.
- Communicated effectively with customers to address concerns and provide support.
Frozen Team Leader
Wegmans Food Markets
Warrington, PA
11.2015 - 06.2017
- Supervised and managed department operations to enhance productivity.
- Mentored employees, fostering professional growth and development.
- Projected weekly sales for the department, guiding inventory decisions.
- Ordered products to meet departmental needs and maintain stock levels.
- Conducted semiannual inventory to ensure accurate stock management.
- Scheduled departmental staff to optimize workflow and coverage.
- Delivered performance reviews to employees, providing constructive feedback.
- Resolved customer service issues through effective problem-solving strategies.
Nature's Marketplace
Wegmans Food Markets
Warrington, PA
01.2015 - 11.2015
- Created engaging displays to enhance product visibility and attract customers.
- Managed ordering processes to ensure timely stock replenishment.
- Stocked and cleaned shelves, maintaining a pristine shopping environment.
- Organized products systematically for efficient customer navigation.
- Rotated stock to guarantee freshness and quality.
- Conducted inventory counts for accurate stock assessments.
Health and Beauty
Wegmans Food Markets
Warrington, PA
06.2013 - 12.2014
- Delivered exceptional customer service to enhance shopping experiences.
- Created visually appealing displays to attract customer attention.
- Managed inventory by ordering stock and counting department items.
- Organized products efficiently for optimal accessibility.
- Maintained cleanliness and orderliness of shelves.
- Rotated products regularly to ensure freshness.
Cashier
Wegmans Food Markets
Warrington, PA
10.2009 - 06.2013
- Ensured excellent customer service by assisting customers promptly and effectively.
- Managed cash register duties, including handling and counting money accurately.
- Kept register and workspace clean and organized for optimal efficiency.
Education
High School Diploma -
The Pennsylvania Cyber Charter School
Midland, PA12-2011
-
Central Bucks High School South
Warrington, PA06-2011
Skills
- Accounts management
- Office administration
- Employee onboarding
- Customer service
- Microsoft Office and Google Suite
- Time management
- Organizational skills
- Attention to detail
- Leadership abilities
- Communication proficiency
- Quick learning aptitude
- Billing processing
Timeline
Office Manager
Russell Roofing & Exteriors
04.2019 - Current
Water & Sewer Billing Clerk
Warrington Township
12.2018 - 04.2019
Administrative Assistant
Russell Roofing & Exteriors
07.2017 - 12.2018
Frozen Team Leader
Wegmans Food Markets
11.2015 - 06.2017
Nature's Marketplace
Wegmans Food Markets
01.2015 - 11.2015
Health and Beauty
Wegmans Food Markets
06.2013 - 12.2014
Cashier
Wegmans Food Markets
10.2009 - 06.2013
High School Diploma -
The Pennsylvania Cyber Charter School
-
Central Bucks High School South