Peighten Hedges
Fort Wayne,IN
Summary
A highly optimized, detailed, hardworking, and extremely valuable asset to have on your team. In customer facing roles, customers and their needs are my utmost priority. I strive to form respectful, firm relationships with coworkers and customers alike. Extremely motivated to love any position I am in, while also looking to make the biggest positive impact that I can.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Morgan Properties
Fort Wayne, IN
09.2025 - Current
- Utilized CRM software.
- Gained optimized proficiency in Yardi Voyager & RentCafe Site Manager.
- Responded to email, text, and call inquiries in a timely, professional, customer-focused manner.
- Explained lease agreements, policies, and rent payments clearly and professionally.
- Collected and verified several forms of rent payments each month. Including late payments, and eviction payments.
- Managing leasing processes from initial inquiry to move in.
- Greeted and assisted prospects through the touring process, answering various questions about the community, pricing, and amenities.
- Walked vacant units, ensuring cleanliness, quality, and livability.
- Completed cold calls and follow ups as necessary.
- Learned how to manage and resolve negative experiences, or unhappy/frustrated prospects and residents.
Wireless Sales Associate
Verizon
Lagrange, IN
05.2022 - 02.2023
- Warmly greeted customers as they entered the store, where I began to assess their needs.
- Provided detailed product knowledge, and took part in promoting and upselling accessories, plans, and devices.
- Informed customers of current promotions and deals, whether it be on plans, devices, internet, or accessories.
- Handled inventory management, restocking, receiving, and shipping.
- Maintained a clean, and orderly store at all times.
- Utilized CRM and POS software, processed transactions, and completed all necessary tasks.
Customer Experience Specialist
Enchanted Fairies
Remote
10.2023 - 05.2024
- Aided in selecting the perfect fairy photos with each family.
- Made sure to showcase images that portrayed quality, as well as childlike whimsy.
- Considered the sentimentality of each photo, and made sure to present a wide spread of images for the families to choose from.
- Made use of, and became proficient in CRM and POS software.
- Cropped, edited, and touched up all images before presenting to families.
- Finalized sales, and helped customers pick the perfect photo package(s).
- Utilized upselling techniques to further grasp the attention of each family, and ultimately end in more sales.
Seasonal Warehouse Associate
Essenhaus
Middlebury, IN
04.2023 - 08.2023
- Organized and stored products in designated locations.
- Utilized warehousing equipment, such as pallet jacks, wrapping machines, various line machines, and inventory systems.
- Assisted with inventory management and replenishment.
- Maintained an organized and clean warehouse environment.
- Made sure to explicitly follow all OSHA guidelines, hazard labeling, and utilizing proper PPE.
- Properly labeled and tagged items to ensure proper tracking and identification.
- Carefully boxed items to prevent damages during transit.
- Thoroughly checked the quality of items for damages, imperfections, or safety hazards.
Education
High School Diploma - General Studies
Lakeland High School
Lagrange, IN06-2021
Skills
- Organized
- Guess Services
- Answering Phones
- Redirecting and Transferring Calls
- Friendly
- Problem Solver
- Active Listener
- Sales
- Efficient
- Multi Tasker
- Flexible
- Adaptability
- Computer Literacy
- Customer Service
- Detail Oriented
- Scheduling
- Inventory Management
- Professional
- Communication
- Time Management
- Teamwork
- Microsoft Outlook and Teams
- CRM Software
- POS Software
- IM Software
- Yardi Voyager
- RentCafe Site Manager
- Leasing
- Client Retention
- Conflict Management
Hobbies & Interests
- Photography
- 3D Modeling
- Light Graphic Design
- Caring for Animals
- Volunteer Work
- Personal Growth
Timeline
Leasing Professional
Morgan Properties
09.2025 - Current
Customer Experience Specialist
Enchanted Fairies
10.2023 - 05.2024
Seasonal Warehouse Associate
Essenhaus
04.2023 - 08.2023
Wireless Sales Associate
Verizon
05.2022 - 02.2023
High School Diploma - General Studies
Lakeland High School