Peighton Yoakam
Waterloo,NE
Summary
A proven leader and efficient problem-solver excelled at Common Ground Community Center by enhancing guest satisfaction and streamlining financial transactions. Skilled in cash handling and teamwork, demonstrated through training peers and optimizing operational procedures at Dairy Queen Grill & Chill. Committed to delivering exceptional customer service and maintaining high safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Common Ground Community Center
04.2022 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Shift Lead
Dairy Queen Grill & Chill
11.2019 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
No Degree - Media And Communications
University of Nebraska At Omaha
Omaha, NE05.2026
High School Diploma -
Douglas County West High School
Valley, NE05.2022
Skills
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- CPR Certified
- Technology Proficient
- Cash Handling
- Flexible Hours
Accomplishments
Achieved the 2024 Midwest Broadcast Journalism Association Team Multimedia Storytelling Award. With my team, I drove up to Minneapolis, Minnesota and accepted the award on behalf of my team and my school.
Certification
UNO Service Learning Project Completion and Appreciation. Recognition of exceptional and innovative research, data collection, and the creation of multimedia feature stories, demonstrating outstanding skills in written, audio, and visual storytelling.
Timeline
Front Desk Sales Associate
Common Ground Community Center
04.2022 - Current
Shift Lead
Dairy Queen Grill & Chill
11.2019 - 06.2023
No Degree - Media And Communications
University of Nebraska At Omaha
High School Diploma -
Douglas County West High School
UNO Service Learning Project Completion and Appreciation. Recognition of exceptional and innovative research, data collection, and the creation of multimedia feature stories, demonstrating outstanding skills in written, audio, and visual storytelling.
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