Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Pele Jordan

Indianapolis,IN

Summary

Passionate and driven young professional with experience in customer service, insurance, claims, and retail, now pursuing opportunities to educate, inspire, and create a positive impact. Skilled in communication, problem-solving, and multitasking, with a strong ability to connect with diverse audiences. As a dedicated working mom and aspiring entrepreneur, I bring adaptability, leadership, and a strong work ethic to every role. Eager to leverage my experience and creativity in an environment that values learning, growth, and innovation. I also excel in balancing responsibilities while delivering exceptional service and solutions.

Overview

5
5
years of professional experience

Work History

CCR 2

Elevance Health
02.2023 - Current
  • Assisted customers with health insurance inquiries, policy details, and claims processing.
  • Resolved escalated issues by coordinating with internal teams and ensuring customer satisfaction.
  • Educated members about their benefits, coverage options, and healthcare resources.
  • Maintained accurate records of customer interactions using internal systems.

Insurance Specialist

GEICO
05.2022 - 12.2022
  • Handled inbound and outbound calls to assist customers with auto and home insurance policies.
  • Processed policy changes, renewals, and claims while ensuring compliance with company guidelines.
  • Identified customer needs and provided appropriate coverage recommendations.
  • Resolved billing issues and educated customers on policy benefits and discounts.

Sales Associate/Customer Service

Lowe’s
01.2021 - 05.2022
  • Assisted customers with product selection, answered inquiries, and provided recommendations based on their needs.
  • Processed transactions efficiently and handled returns, exchanges, and warranty claims.
  • Maintained store organization, restocked shelves, and ensured product availability.
  • Supported sales initiatives by promoting special deals and financing options.

Education

Highschool Diploma - undefined

Lawrence North Highschool
01.2022

Skills

  • Customer Service & Support
  • Conflict Resolution
  • Claims Processing
  • Policy Knowledge (Auto, Home, Health)
  • Problem Solving
  • CRM & Call Center Systems
  • Multitasking & Time Management
  • Communication

LANGUAGES

English (Fluent)

Timeline

CCR 2

Elevance Health
02.2023 - Current

Insurance Specialist

GEICO
05.2022 - 12.2022

Sales Associate/Customer Service

Lowe’s
01.2021 - 05.2022

Highschool Diploma - undefined

Lawrence North Highschool
Pele Jordan