Pella Baker
Fairview Park ,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
APPLICATIONS TECHNICIAN
PPG INDUSTRIES, INC
09.2023 - Current
- Collaborated with project teams on developing strategies for successful deployment of new applications.
- Oversaw daily performance of computer systems.
- Disposed of hazardous materials in accordance with safety standards.
- Handled troubleshooting and problem solving for specific problems in all aspects and phases of the painting process.
- Service and maintain shop equipment, clean and repair paint guns/spray booth.
- Cleared and cleaned work area, while complying with the state's safety rules.
- Work with PPG waterborne paint and primers.
BARTENDER
TWO BUCKS
05.2023 - 09.2023
- Kept bar organized and clean during busy hours
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
SALON RECEPTIONIST
KENNETH'S HAIR SALON & SPA
08.2022 - 03.2023
- Utilized POS system to process payments, book appointments, manage inventory levels and generate reports
- Resolved customer complaints in a professional manner while maintaining composure under pressure
- Initiated cross selling techniques by suggesting additional services or products to clients based on their needs
- Provided product knowledge to customers on various hair care products.
SERVER
HIGHBANK DISTILLERY
08.2022 - 03.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prepared and served food and beverages to customers
- Processed payments and completed register transactions accurately
- Managed customer complaints and rectified issues to complete satisfaction.
GUEST SERVICE ASSOCIATE
EUROPEAN WAX CENTER
02.2022 - 08.2022
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Invited guests to join loyalty programs and special promotions to stay connected
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
SERVER
TEAMZ RESTAURANT & BAR
08.2021 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Provided exceptional service to high volume of daily customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Operated POS terminals to input orders, split bills and calculate totals
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
SERVER/BARTENDER
HOOLEY HOUSE
02.2021 - 08.2021
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education
HIGH SCHOOL DIPLOMA -
LAKE RIDGE ACADEMY
North Ridgeville, Ohio01.2017
Skills
- Time Management
- Problem-solving
- Communication
- Critical Thinking
- Customer Service
- Food Safety Standards
- Liquor, Wine and Food Service
- High-Volume Dining
- Transactions and Cash Handling
References
References available upon request
Timeline
APPLICATIONS TECHNICIAN
PPG INDUSTRIES, INC
09.2023 - Current
BARTENDER
TWO BUCKS
05.2023 - 09.2023
SALON RECEPTIONIST
KENNETH'S HAIR SALON & SPA
08.2022 - 03.2023
SERVER
HIGHBANK DISTILLERY
08.2022 - 03.2023
GUEST SERVICE ASSOCIATE
EUROPEAN WAX CENTER
02.2022 - 08.2022
SERVER
TEAMZ RESTAURANT & BAR
08.2021 - 02.2022
SERVER/BARTENDER
HOOLEY HOUSE
02.2021 - 08.2021
HIGH SCHOOL DIPLOMA -
LAKE RIDGE ACADEMY
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