Summary
Overview
Work History
Education
Skills
Timeline
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Penelope Becker

Mesquite,TX

Summary

Proven track record in enhancing customer loyalty and streamlining data processes, exemplified during my tenure at Comcast Corporation. Skilled in active listening and critical thinking, I excel in resolving conflicts and managing data with precision. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Comcast Corporation
08.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Entry Clerk

Excellence Services LLC
01.2021 - 06.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Ridge Park College
South Africa

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Literacy

Timeline

Customer Service Representative

Comcast Corporation
08.2023 - 08.2024

Data Entry Clerk

Excellence Services LLC
01.2021 - 06.2023

High School Diploma -

Ridge Park College

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Penelope Becker