Penelope Figuereo
NEW YORK
Summary
Motivated retail professional with experience delivering exceptional customer service, driving sales, and creating positive client experiences in fast-paced retail environments. Skilled in styling support, relationship building, visual merchandising, and maintaining strong brand presentation while contributing to team success.
Overview
9
9
years of professional experience
Work History
Sales Lead Keyholder
Abercombie & Fitch
New York
11.2024 - 12.2025
- Performed responsibilities such as, Great customer service attention, delivered great cash wrap experience, was able to handle a lot of transactions as well as money, being able to handle fitting rooms, picked up order in stores for customers Personal shopping with customers, Great cashier experience, Was able to promote new items in the store to customers, keep clothing in store organized at all times.
- Provided exceptional customer service to enhance shopping experiences.
- Engaged with customers to build rapport and foster loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Patient Care Technician , Pediactric Care Unit
Memorial Sloan Kettering Cancer Center Hospital
06.2023 - 08.2023
- Assisted nursing staff with completing daily rounds and documenting vital signs on all pediatric patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets in their designated bed area.
- Observed patients under care conditions to help identify symptoms, responses to cancer treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Collaborated with nursing staff to assist in the port access procedure for all pediatric cancer patients.
- Demonstrated expertise in collecting blood, urine or fecal samples, safely disposing of blood or other biohazard materials, and preparing all requisite paperwork and documentation.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
Sales Support Generalist
Victoria Secret
02.2017 - 12.2019
- The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning
- Serving the customer is always top priority regardless of work area
- The Sales and Support Generalist will likely spend the majority of their time in two of these skill areas and will have the opportunity to learn other skills as needed
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforces customer buying decisions at checkout and encourages purchase of additional items
- Recovers cash wrap selling zone and 'go-backs'
- Builds customer loyalty by opening Victoria's Secret Angel Cards (US only) and through customer email and phone capture
- When assigned to processing and replenishment: Performed responsibilities such as, Great customer service attention, delivered great cash wrap experience, was able to handle a lot of transactions as well as money, being able to handle fitting rooms, picked up order in stores for customers Personal shopping with customers, Great cashier experience, Was able to promote new items in the store to customers, keep clothing in store organized at all times.
- Maintained accurate records of sales transactions and customer interactions.
- Collaborated on promotional campaigns to boost product visibility and engagement.
Education
High School Diploma -
Bronx High School For Law and Community Service
Skills
- Client Service & Customer Experience
- Sales & Upselling
- Personalized Styling & Product Recommendations
- Visual Merchandising
- Cash Handling & POS Systems
- Inventory Management & Restocking
- Team Collaboration
- Communication & Relationship Building
- Multitasking in Fast-Paced Environments
- Attention to Detail
Timeline
Sales Lead Keyholder
Abercombie & Fitch
11.2024 - 12.2025
Patient Care Technician , Pediactric Care Unit
Memorial Sloan Kettering Cancer Center Hospital
06.2023 - 08.2023
Sales Support Generalist
Victoria Secret
02.2017 - 12.2019
High School Diploma -
Bronx High School For Law and Community Service