Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Penelope Hill

Summary

Proactive Computer Operator 2 with extensive experience in administrative support, quality control, and passport processing. Known for maintaining high accuracy in data entry, ensuring data integrity, and delivering excellent customer service. Skilled in data management, document preparation, and process improvement, bringing strong organizational and multitasking abilities to any role.

Overview

16
16
years of professional experience

Work History

Computer Operator II

CGI Federal
07.2022 - Current
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Received, sorted regular and delivered, processed and logged regular and expedited postal mail.
  • Utilized the current TDIS computer operating systems to include document preparation, creation of document batches, document imaging and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes.
  • Followed a pre-set pattern for document sequencing.
  • maintained and consistently sought and identified methods to exceed quality and production levels at a fully successful level.
  • verifies completed work for count and paperwork accuracy.
  • promoted from computer operator 1 to computer operator 2 in less then six months.
  • maintains control and accountability of all travel documents received and returned.
  • maintains security clearance to work in a highly secured, confidential, production based office setting.
  • Performs multiple roles in various departments to assist with processing U.S. passports.
  • Possesses the ability to adhere to strict work ethics and standards of conduct.
  • Adapts readily to changing work priorities and demonstrates flexibility in fast-paced, stressful situations.



Administrative Assistant

Allied Government Solutions
03.2020 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Quality Control/Book Print Associate

Allied Government Solutions
07.2017 - 03.2020
  • Improved product quality by conducting thorough inspections and implementing corrective actions.
  • Promoted from Book print associate level 1 to book print associate level 2 in less than a 12 months.
  • prioritized and organized tasks to efficiently accomplish service goals.
  • Operated various office equipment and machinery in the preparation, processing and mailing of passports and passport products.


Loan Officer

BIXEL INC.
02.2009 - 07.2015
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Education

High School Diploma -

Marlin ISD
Marlin, TX
07.2001

Skills

  • Data Entry
  • Customer Service
  • Data Management
  • Computer Operations Management
  • Multitasking and Organization
  • Documentation skills
  • Time Management
  • Cultural Awareness
  • Passport Processing

Accomplishments

Arkansas passport center employee of the month 2018 and 2020

Timeline

Computer Operator II

CGI Federal
07.2022 - Current

Administrative Assistant

Allied Government Solutions
03.2020 - 04.2022

Quality Control/Book Print Associate

Allied Government Solutions
07.2017 - 03.2020

Loan Officer

BIXEL INC.
02.2009 - 07.2015

High School Diploma -

Marlin ISD

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Penelope Hill