Shella Rivera
Warner Robins,GA
Summary
Professional with strong experience in computer systems and data management. Skilled in operating and maintaining computer hardware and software, troubleshooting technical issues, and ensuring smooth workflow. Known for team collaboration and adapting to changing needs while consistently achieving results. Strong problem-solving abilities, attention to detail, and effective communication skills highly valued by employers.
Overview
19
19
years of professional experience
Work History
Computer Operator II
Peraton
12.2018 - Current
- Update Technical Orders for the DoD
- Computer data maintenance
- Customer support for Government contracts
- Maintained spreadsheets of data across multiple systems.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Generated reports covering details about data, system operation, and error monitoring.
- Reacted calmly during times of highly stressed or emergency situations.
Lawn Technician
Turf Rx
05.2016 - Current
- Application of chemicals to lawns for treatment of weeds or disease
- Answer questions customers may have about lawn concerns, invoice and billing inquiries
- Minor selling for new business
Claims Representative
GEICO
12.2013 - 02.2016
- Efficiently handle policy needs and ensure that every customer interaction is a positive one
- Assist our policyholders in understanding the coverage they have or may need and offer additional insurance products to them
- Be the first point of contact for customers involved in an accident
- Verify accident facts, determine policy coverages and review insurance contracts
- Help settle claims where there are no injuries and everyone agrees to the accident details
- Investigate more complex claims that involve liability disputes
- Interact with policyholders, claimants, medical insurers and body shops
- Verify facts of the accident, review supporting case files and negotiate settlements
- Multi-tasking skills, computer efficacy
Service/Customer Service
Longhorn Steakhouse
03.2011 - 02.2014
- Customer Service, POS management, Money management, Remembering menus and specials
- Create a positive and enjoyable atmosphere for guests to dine with a pleasant outcome
- Opening and closing the kitchen and dining area
Operations Manager
The Men’s Wearhouse
01.2006 - 09.2010
- Full time sales, inventory control, stocking, opening/closing deposits
- Inventory Control
- Merchandise displays
- Customer resolution
- Shipping in and out of product
- Calls for recruitment for rental tuxedo business
- Training of newly hired employees
Education
High School Diploma -
Westside High School
05.2005
Skills
- Data Entry
- Customer Service
- Data Management
- Computer Operations Management
- Documentation skills
- Time Management
- Multitasking and Organization
- Technical Support
References
- Amanda Doyle, Financial Ops Mgr, Locust Grove, GA (470)865-1103
- Cheryl Smith, Personal Friend, Warner Robins, GA (478)918-6492
- Betty Brown, Manager at Peraton, Warner Robins, GA (478)718-2458
Timeline
Computer Operator II
Peraton
12.2018 - Current
Lawn Technician
Turf Rx
05.2016 - Current
Claims Representative
GEICO
12.2013 - 02.2016
Service/Customer Service
Longhorn Steakhouse
03.2011 - 02.2014
Operations Manager
The Men’s Wearhouse
01.2006 - 09.2010
High School Diploma -
Westside High School
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