Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Penelope Landetta

Chicago,IL

Summary

Professional with three years of experience in customer service, with a multi-functional approach, and a strong passion for providing exceptional service, I excel at creating memorable experiences for customers through personalized, high-quality service. My ability to learn quickly and adapt to various roles allows me to handle multiple tasks efficiently I look for opportunities to apply my skills and knowledge, contributing to success and innovation in the sector where I develop My previous experience has been rewarding, but I am constantly looking for new challenges and opportunities to grow and learn I am excited about the future and what I can bring to future projects and teams.

Overview

2
2
years of professional experience

Work History

Restaurant Bar Manager

Los Portones Restaurant
Guayaquil , Ecuador
03.2023 - 09.2024
  • Supervised and managed bar staff efficiently
  • Optimized alcohol supply levels and managed inventory
  • Ensured exceptional customer service and swift problem resolution
  • Maintained high-quality standards during drink assembly processes
  • Upheld compliance with regional laws regarding venue safety and alcohol sales

Bartender

Marú Gastro Lounge
Guayaquil , Ecuador
12.2022 - 03.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.

Bartender

Chili's Restaurant
Guayaquil, Ecuador
05.2022 - 12.2022
  • Prepared cocktails in high-traffic restaurant bar
  • Maintained clean and disinfected work area
  • Achieved target goals rapidly
  • In-depth understanding of global cocktail techniques
  • Knowledge of cash balancing and closing.

Education

Associate of Arts - Bartender And Customer Service Course

Art And Coffee Cocktails
Guayaquil, Ecuador
01-2023

Associate of Science - Biochemistry And Pharmacy

State University of Guayaquil
Guayaquil, Ecuador

Skills

  • Staff Training
  • Mixology expertise
  • Event Coordination
  • Sanitation Standards
  • Hospitality and accommodation

Languages

Spanish
Native/ Bilingual

Timeline

Restaurant Bar Manager

Los Portones Restaurant
03.2023 - 09.2024

Bartender

Marú Gastro Lounge
12.2022 - 03.2023

Bartender

Chili's Restaurant
05.2022 - 12.2022

Associate of Arts - Bartender And Customer Service Course

Art And Coffee Cocktails

Associate of Science - Biochemistry And Pharmacy

State University of Guayaquil
Penelope Landetta