Penelope Maldonado
Lake Wales,FL
Summary
I excelled at Cordova Financial, enhancing client satisfaction and exceeding performance targets through expert problem-solving and bilingual communication skills. My background spans credit repair, restaurant management, and healthcare, consistently achieving exceptional outcomes in customer service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Credit Repair Specialist
Cordova Finaincial
Lake Wales
07.2023 - Current
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Conducted thorough research on industry trends and best practices, ensuring the highest level of service for clients.
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Educated clients on financial management principles to enhance their long-term credit standing.
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
Restaurant Manager
Taco California
Winter Haven, FL
06.2019 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Phlebotomist Technician
Quest
Lake Wales, FL
08.2023 - 01.2024
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Credit Repair - Credit Management
Cordova Financial
Lake Wales High School Diploma -
Lake Wales High-school
Lake Wales Phlebotomist - Phlebotomy
CNA Training
Brandon 06.2023
Skills
- Problem-solving skills
- Bilingual Spanish Speaking
- Customer Service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Complaint resolution
- Appointment Scheduling
- Customer service optimization
Languages
Spanish
Full Professional
Timeline
Phlebotomist Technician
Quest
08.2023 - 01.2024
Credit Repair Specialist
Cordova Finaincial
07.2023 - Current
Restaurant Manager
Taco California
06.2019 - 02.2024
Credit Repair - Credit Management
Cordova Financial
High School Diploma -
Lake Wales High-school
Phlebotomist - Phlebotomy
CNA Training