Penelope Rutherford
Haughton,LA
Summary
Dynamic Operations Supervisor at Barksdale Federal Credit Union, skilled in performance monitoring and staff supervision. Successfully implemented workflow improvements that boosted productivity and enhanced customer service. Adept at task delegation, fostering a high-performing team dedicated to operational excellence and compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Barksdale Federal Credit Union
Bossier City, LA
07.2004 - Current
- Supervised daily operations to ensure compliance with credit union policies and procedures.
- Trained and mentored team members on best practices in customer service and operational efficiency.
- Implemented workflow improvements that enhanced productivity across various departments.
- Monitored key performance indicators to assess operational effectiveness and identify areas for improvement.
Education
Associate of Science -
Western Piedmont Community College
Morganton, NCSkills
Operations management
Performance monitoring
Task delegation
Staff supervision
Certification
Realtor at Freedom Realty for 18 years
Timeline
Operations Supervisor
Barksdale Federal Credit Union
07.2004 - Current
Associate of Science -
Western Piedmont Community College