PENELOPE WALLACE
Elyria,OH
Summary
Dependable team member with extensive customer service experience in fast-paced environments. Demonstrates strong communication and multitasking abilities, enhancing customer satisfaction through effective collaboration and attention to detail.
Overview
8
8
years of professional experience
Work History
Content Creator
Self-employeed
Elyria, Ohio
01.2019 - Current
- Developed engaging content across multiple platforms to attract diverse audiences.
- Utilized social media tools for content distribution and audience engagement strategies.
- Planned, produced and edited video projects to maximize engagement.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
Online Grocery Shopper
Walmart Corporation
Lorain, Ohio
11.2024 - 02.2026
- Accurately picked and packed online grocery orders under time constraints.
- Provided friendly, efficient customer service during order handoffs.
- Communicated effectively with team members to meet goals.
- Recognized for speed, attention to detail, and strong work ethic.
Cashier and Food service
Raisin Cane's
Amherst, Ohio
06.2024 - 10.2024
- Operated cash register and processed transactions quickly and accurately.
- Delivered excellent customer service in a high-volume setting.
- Maintained cleanliness and supported front-of-house operations.
- Collaborated with team members to meet service goals.
Cashier and Food service
Mcdonalds Corporation
Amherst, Ohio
10.2021 - 06.2024
- Took customer orders, prepared food, and processed payments.
- Cleaned and sanitized kitchen and customer areas regularly.
- Cross-trained across drive-thru, counter, and kitchen stations.
- Met productivity targets by taking initiative and supporting team needs.
Education
Bachelors of Science - Dental Hygiene
The Ohio State University
Columbus, OH05-2029
Associate Degree - Arts and Sciences
Lorain County Community College
Elyria, OH05-2025
Skills
- Customer Service
- Communication
- Critical thinking
- Analytics
- Multitasking
- Time management
- Content creation
- Patient care
Accomplishments
- Maintained consistently high customer satisfaction ratings.
- Recognized for reliability, punctuality, and positive attitude in multiple positions.
Timeline
Online Grocery Shopper
Walmart Corporation
11.2024 - 02.2026
Cashier and Food service
Raisin Cane's
06.2024 - 10.2024
Cashier and Food service
Mcdonalds Corporation
10.2021 - 06.2024
Content Creator
Self-employeed
01.2019 - Current
Bachelors of Science - Dental Hygiene
The Ohio State University
Associate Degree - Arts and Sciences
Lorain County Community College