Penelope Williamson
Chesterfield,VA
Summary
I am 17 and a senior in high school, I am bright happy and very sociable. I am a Experienced Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
1870 Restaurant & Bar
Midlothian, VA
04.2024 - Current
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, and tablecloths. As needed.
- Informed kitchen staff of any special orders or dietary restrictions.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restaurant Hostess
Sushi-o
Midlothian, VA
10.2023 - 04.2024
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
Manchester High School
Chesterfield, VA05-2025
Skills
- Reservations Management
- Guest Engagement
- Customer Service
- Complaint Handling
- Server Support
- Guest Seating
- Sociable
- Cooperative with others
Timeline
Restaurant Hostess
1870 Restaurant & Bar
04.2024 - Current
Restaurant Hostess
Sushi-o
10.2023 - 04.2024
Manchester High School
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