Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Penelope Jhoel Payan

Long Beach,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

WEST COAST SUPERVISOR

RXMSO
01.2019 - 10.2022
  • Created training outline/process to execute successful training with new hires in the pharmacy
  • Collaborated in developing a CRM software to facilitate daily access to patient profile for 7 pharmacies
  • Collected data from various pharmacies to create profit & productivity reports for company stakeholders
  • Audited all pharmacies employees to ensure accuracy and efficiency
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

LEAD TECHNICIAN

PHARMACY
07.2017 - 01.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Applied critical thinking to resolved insurance rejections to obtain paid claims
  • Led monthly meetings to coordinate support efforts across multiple departments.
  • Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordinated verification and filling of more than 80 daily prescriptions in high-volume closed door pharmacy environment.


ASSISTANT MANAGER

ZUMIEZ EL CENTRO
09.2012 - 11.2016
  • Generate repeat business by developing and maintain strong team devoted to customer service
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Meet and exceeded daily productivity goals for 3 consecutive years

Education

High School Diploma -

Imperial High School

Associate of Science - Social Sciences

Imperial Valley College
Imperial, CA
05.2012

Skills

  • Sales & Project Management
  • Bilingual
  • Inventory and Cost Control
  • Recruitment People Management
  • SOP Creation
  • Microsoft Word/Excel
  • Strategic Networking
  • Customer Relationship Management
  • Productivity Performance
  • Team Leadership
  • Database Maintenance

Certification

  • Pharmacy Technician - License Number TCH 163948

Languages

Spanish
Native or Bilingual

Timeline

WEST COAST SUPERVISOR

RXMSO
01.2019 - 10.2022

LEAD TECHNICIAN

PHARMACY
07.2017 - 01.2019

ASSISTANT MANAGER

ZUMIEZ EL CENTRO
09.2012 - 11.2016

High School Diploma -

Imperial High School

Associate of Science - Social Sciences

Imperial Valley College
Penelope Jhoel Payan