Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Peng Xue

Brooklyn,NY

Summary

Bilingual operations and marketing professional with a proven track record in fashion. Expert in project management and cross-functional communications, I excel in transforming challenges into achievements through proactive mindset and effective team collaboration.

Overview

8
8
years of professional experience

Work History

Client Operations Supervisor

Moda Operandi
03.2018 - 12.2023
  • Resolved escalated customer concerns effectively and professionally to preserve long-term partnerships with key clientele groups. Increased customer retention rates by consistently delivering exceptional service experiences through close monitoring of client interactions.
  • Directed key initiatives in China market expansion and assisted in hiring and training of local team members. Ensured timely completion of projects by effectively managing resources, delegating tasks, and monitoring progress against established timelines.
  • Improved client satisfaction by proactively addressing website and product issues and implementing effective solutions. Implemented data-driven strategies to optimize operational workflows and improve overall performance metrics.
  • Collaborated with cross-functional teams to develop comprehensive plans for operational management. Functioned as the liaison between the company and external service suppliers to ensure productivity and optimal team performance.

Social Media Manager

Shio Studio
07.2017 - 03.2018
  • Created, managed and executed a social calendar across major platforms ensuring a constant supply of engaging content.
  • Built reporting frameworks to evaluate return on investment through paid sponsorship. Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Oversaw digital marketing strategy to ensure it aligns with the company image, analyzed and maneuvered social media insights to serve as the guide of future digital promotions.

Marketing/PR Assistant

Cardinal of Canada
02.2016 - 02.2018
  • Assisted in the development of annual marketing/PR plans, aligning strategies with overall business goals and objectives.
  • Managed relationships with external partners, including fabric suppliers, wholesalers, photographers, event planners – contributing to seamless execution of PR and wholesale initiatives.
  • Launched paid/unpaid promotions and influencer collaborations across major social platforms including Weibo and Wechat in China market. Oversaw content calendar to make sure all segments are targeted to the right customer group.
  • Arranged and produced multiple campaign photoshoots and product catalogues. Planned, coordinated and executed setting up seasonal trade shows in New York and Chicago.

Education

Master of Professional Studies - Fashion Merchandising And Retail Management

LIM College
New York
07.2017

Associate of Arts - Fashion Marketing

Parsons School of Design
New York
05.2015

Bachelor of Arts - Fashion Design And Performance

Donghua University
Shanghai, China
07.2011

Skills

  • Project Management
  • Client Relations
  • Operations Management
  • Marketing
  • Cross-functional communications
  • FLUENT IN Chinese
  • MS Office
  • Adobe Photoshop
  • Campaign production
  • Warehouse Operations

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Client Operations Supervisor

Moda Operandi
03.2018 - 12.2023

Social Media Manager

Shio Studio
07.2017 - 03.2018

Marketing/PR Assistant

Cardinal of Canada
02.2016 - 02.2018

Master of Professional Studies - Fashion Merchandising And Retail Management

LIM College

Associate of Arts - Fashion Marketing

Parsons School of Design

Bachelor of Arts - Fashion Design And Performance

Donghua University

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Peng Xue