PENINNAH NIKUNDANA
Dallas,Texas, TX
Overview
4
4
years of professional experience
Work History
IT Help Desk Specialist
CVS
10.2022 - Current
- Logged updates on support tickets to communicate status to users and managers.
- Maintained equipment in good working order for school-wide use.
- Used MAC, and Google on regular basis and developed advanced proficiency.
- Performed risk analyses to identify appropriate security countermeasures.
- Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.
Data Entry Specialist
H&R Block
10.2020 - 12.2022
- Updated and systematized demographic information and processing EoB and CPT codes
- Consolidated spreadsheets and reporting, increasing efficiency and saving the company $22K in annual labor costs in 2021
- Updated and alphabetized records for 130+ customers and employees 5 days per week
- Upgraded to 100% computer-based ordering and payment processing, leading to a 51% reduction in manual work
- Closed and balanced POS system 5 evenings per week with 0 errors or shortages
- Organized data entry of work orders, including purchasing, shipping, receiving, and other administrative tasks
- Managed 4 phone lines, resolving customer questions and complaints in under 3 minutes each on average
Data Entry Specialist
Uniglobe Travel Partners
01.2019 - 09.2020
- Processed over 3,000 customer orders per month, including payment logs and refunds
Education
MASTER OF SCIENCE (M.S - CYBER SECURITY
western governors university
B.S - CRIMINAL JUSTICE
Utah Valley University
IN CYBER - undefined
University of Utah
Skills
- Software Migration
- Troubleshooting and Networking
- Customer Service
- Wireless Testing
- Microsoft Word, Excel, PowerPoint,
- MAC
- Cloud Tools
- Administering Databases
- Wide Area Network (WAN)
- Preparing Documentation
- Project Controls
- Systems Development
- It System
- Scheduling
Accomplishments
- CompTIA Security +
- Project Management Professional
- Updated and systematized demographic information and processing EoB and CPT codes
- Reviewed 100+ weekly work orders and input data into the company database flagged accounts requiring additional services and routed issues to appropriate teams, preventing service delays by 18% in 2019 and 2020
- Greeted 100% of customers in an approachable manner to optimize the customer experience
Timeline
IT Help Desk Specialist
CVS
10.2022 - Current
Data Entry Specialist
H&R Block
10.2020 - 12.2022
Data Entry Specialist
Uniglobe Travel Partners
01.2019 - 09.2020
MASTER OF SCIENCE (M.S - CYBER SECURITY
western governors university
B.S - CRIMINAL JUSTICE
Utah Valley University
IN CYBER - undefined
University of Utah
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