Peninnah Stone

Oversee day to day operations for store while creating legendary experiences for guests and team members through leadership and engagement.

• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.

The first point of contact for any customer who has a question or an issue with a product or service the company sells. Consists of many responsibilities such as answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns

• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Assisted customers with questions
• Processed orders, refunds, customer transactions and exchanges

Run store operations during opening shifts, supervising employees, delegating responsibilities, and training baristas as needed- take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms

• Be familiar with the different services and products your company provides
• Deal specifically with ordering and billing issues, or provide more product support and technical help to customers
• Achieve sales goals
• Responsible for budget management
• Monitor and order supplies

Keep the restaurant exceptionally clean and well-run. Assist the General Manager in the day-to-day restaurant operations and in leading the staff. Including executing company policies, procedures, and programs.