Penni Taylor
Avon
Overview
38
38
years of professional experience
Work History
Customer Support Associate
Interstate Optical
10.2020 - Current
- Respond to customer inquiries via phone and email, providing timely and accurate information.
- Initiate outbound calls to follow up on customer concerns and appointments.
- Perform light data entry tasks to maintain accurate customer records.
Shift Manager
CVS Caremark Corporation
09.2002 - 08.2020
- Initially hired as a cashier and completed the required training to advance to Shift B manager.
- Oversaw employee performance and productivity to ensure operational efficiency.
- Coordinated loading and unloading of trucks to maintain inventory flow.
- Managed merchandise orders to keep stock levels optimal.
- Generated reports to track sales and performance metrics.
- Implemented planograms, organized displays, upheld store cleanliness, and restocked shelves.
Accounting Manager
I & I Material Handling
04.2000 - 08.2002
- Managed accounts receivable and payable ensuring accurate financial records.
- Handled tax filings for the company, maintaining compliance with regulations.
- Prepared checks and generated financial reports for management review.
Customer Service Manager
Faerber Been Window
04.1988 - 08.2000
- Provided exceptional customer service to clients both over the phone and in person.
- Coordinated daily schedules for service technicians and installers to optimize workflow.
- Generated managerial reports to analyze service performance and operational efficiency.
Timeline
Customer Support Associate
Interstate Optical
10.2020 - Current
Shift Manager
CVS Caremark Corporation
09.2002 - 08.2020
Accounting Manager
I & I Material Handling
04.2000 - 08.2002
Customer Service Manager
Faerber Been Window
04.1988 - 08.2000