Pennie Glines
West River Health Services
Hettinger,ND
1
Certification
17
years of professional experience
Organized and dependable candidate successful at managing multiple priorities.
Work History
Population Health Nurse
1 Year 2 Months- Educated patients and families on health management and treatment options.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Educated family members and caregivers on patient care instructions.
MDS Coordinator
5 Years 2 Months- Verified prompt and accurate completion of MDS activities for billing.
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Assessed electronic medical record for required documentation to support MDS coding.
- RAC-CT certified.
- Expedited reimbursement processes by submitting accurate MDS reports within established timeframes, reducing potential delays or denials from Medicare/Medicaid programs.
- Have worked at WHLC periodically since January 2023 to assist with MDS submissions when qualified RN not available. Currently, completing MDS for WHLC since March 2026. Splitting time between MDS and Population Health Nurse.
RN Clinic
11 Years 1 Month- Triaged patients' issues based on stated symptoms, basic assessments and documented vitals.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Prepared charts for clinic patients, including gathering all hospital records and test results.
- Performed nursing assessments and collected patient medical histories to help determine proper diagnosis.
- Cared for clinic patients by administering medications and treatments for various conditions.
- Instructed patients and family members on medication and treatment instructions to promote adherence to guidelines.
- Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
- Reached out to patients to convey lab results and provide care instructions.
- Administered oral, intramuscular, subcutaneous, and IV medications to patients and monitored responses.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Accessed patient's ports using sterile technique to obtain lab samples and administer medications and IV fluids.
- Central line and port dressing changes.
Quality Manager
1 Year 11 Months- Refined quality assurance protocols to support continuous improvement initiatives.
- Ensured adherence to quality standards and procedures to enhance operational efficiency.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Coordinated with other departments to align production with customer requirements.
- Enforced health and safety protocols to promote safe working environment.
- Fostered culture of quality awareness and continuous improvement across organization.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
Visiting Registered Nurse
9 Months- Developed care plans, covering goals based on nursing diagnosis and incorporating therapeutic, preventive and rehabilitative nursing actions.
- Utilized learned nursing skills for wound care, vital sign checking and medication assistance.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Worked with vendors on provision of medical equipment, supplies and services.
RN Staff Nurse
1 Year 4 Months- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Administered medications, tracked dosages and documented patient conditions.
- Prioritized patient care assignments based on patient condition and delegated care to achieve optimal outcomes.
- Reviewed physician orders and participated in medication management to promote patient safety and effectiveness.
- Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Reviewed physician orders and implemented therapies, treatments, and medications.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
- Conducted wound assessments for patients and documented information.
- Measured wound depth to support treatment methods and monitor healing.
- Continually assessed patient pain levels and applied appropriate pain management techniques.
- Worked with healthcare teams to assess patients, manage wounds and monitor healing.
RN Staff Nurse
4 Years 4 Months- Educated patients and families on treatment strategies and at-home care.
- Administered oral, intramuscular, subcutaneous, and IV medications to patients and monitored responses.
- Reviewed physician orders and participated in medication management to promote patient safety and effectiveness.
- Obtained variety of blood samples through venipuncture using syringes, butterfly needles, and straight needles.
- Foley catheter insertion following sterile technique.
- Met with clients to determine necessary services and make treatment recommendations.
- Coordinated between various entities to manage cases.
- Identified appropriate community resources and provided referrals for services.
- Educated patients and family members on cleaning and dressing wounds and identifying signs of infection.
- Conducted wound assessments for patients and documented information.
- Measured wound depth to support treatment methods and monitor healing.
- Cared for patients with various wounds caused by injuries, medical treatments and diseases.
- Classified wounds using staging system based on visual evaluation of affected tissue.
RN Staff Nurse
11 Months- Provided skilled direct nursing care to post-op patients in Ortho/Neuro/Surgical department.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
Education
Bachelor of Science - Registered Nursing
Associate of Science - Registered Nursing
Diploma - Licensed Practical Nursing
Skills
Organization
Assessment skills
Triaging patient concerns
Geriatric treatment knowledge
Coordinating referrals
Disease Processes
Clinical judgment
Certification
- Certified RAC-CT
Timeline
Population Health Nurse
West River Health Services
06.2025 - CurrentRead More
Quality Manager
West River Health Services
01.2023 - 12.2024Read More
MDS Coordinator
Western Horizons Living Center
06.2021 - CurrentRead More
Visiting Registered Nurse
West River Health Services
08.2020 - 05.2021Read More
RN Clinic
West River Health Services
07.2015 - CurrentRead More
RN Staff Nurse
5 Counties Nursing Home
01.2015 - 05.2016Read More
RN Staff Nurse
Interim Health Care
03.2010 - 07.2014Read More
RN Staff Nurse
Rapid City Regional Hospital
05.2009 - 04.2010Read More
Western Dakota Technical Institute
Diploma from Licensed Practical Nursing
Read More
University of South Dakota
Associate of Science from Registered Nursing
Read More
University of South Dakota
Bachelor of Science from Registered Nursing
Read More