Pennie Lopez
San Jose,CA
Summary
Results-driven HR Generalist with expertise in HRIS management, compliance monitoring, benefits administration, and policy implementation. Optimizes HR processes and enhances communication to improve workplace culture and employee satisfaction. Manages competing priorities effectively while collaborating with cross-functional teams to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR Generalist II
Specialized Bicycle Components Inc.
Morgan Hill
06.2022 - 01.2026
- Managed job changes and terminations while ensuring secure document storage.
- Assisted with payroll processing by verifying timekeeping & absence records.
- Maintained employee data and ensured data accuracy in HR systems.
- Provided essential support to address individual HR needs of employees.
- Facilitated implementation of performance management processes across departments to enhance employee engagement and accountability.
- Monitored company compliance with labor regulations at all levels.
- Collaborated with management & legal team on policy development and compliance guidelines.
- Administered benefits programs and provided assistance with enrollment and inquiries.
- Processed all LOA, STD/LTD, workers compensation & unemployment claims.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Created training programs for new hires and existing employees via the Navex platform to support ongoing development and compliance.
- Coordinated training sessions for staff development and compliance initiatives.
- Developed training programs for new hires and existing employees via the Navex platform.
- Coordinated staff events including team building activities, flu clinics, and holiday parties while developing incentives that improved employee retention and fostered positive work culture.
Accounts Payable Analyst
Greenwaste Recovery
San Jose, 95112
07.2017 - 06.2022
- Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
- Processed vendor invoices for timely payments and accurate record-keeping.
- Reconciled accounts payable reports with general ledger entries monthly.
- Managed vendor relationships to resolve payment disputes, ensuring timely resolution and maintaining positive partnerships.
- Audited invoices and expense reports for compliance and accuracy, safeguarding financial integrity and minimizing discrepancies.
- Utilized accounting software to track and categorize expenses effectively.
- Supported month-end closing activities by preparing accounts payable reports promptly.
- Researched, resolved and responded to inquiries from vendors regarding payments.
- Maintained accurate records of all transactions including purchase orders, invoices, credit memos.
- Analyzed discrepancies between vendor statements and company records, identifying and rectifying errors to enhance accuracy.
- Contributed to special projects that enhanced departmental efficiency.
- Created ad hoc reports as requested by management team members or other stakeholders.
Customer Service Representative
Greenwaste Recovery
San Jose, CA
05.2013 - 07.2017
- Informed customers about billing procedures and processed payments, ensuring accurate and timely account management.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided support during peak service times by handling high call volumes efficiently.
- Maintained accurate records of customer interactions and service requests to support efficient service delivery.
- Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
- Trained new representatives on company policies and customer service protocols to ensure consistent service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on recycling programs and sustainable practices, enhancing their engagement with company initiatives.
- Performed administrative tasks such as updating databases and generating reports for The City of San Jose.
Education
High School Diploma -
Oak Grove High School
San Jose05-2007
Skills
- HRIS management
- Compliance oversight
- Benefits administration
- HR policies and procedures
- Employee relations and engagement
- Performance management
- Training development
- Project management
- Team building & employee engagement
- Problem solving
- Effective communication
- Microsoft Office suite
- Workday
Certification
HIPAA Certification
Timeline
HR Generalist II
Specialized Bicycle Components Inc.
06.2022 - 01.2026
Accounts Payable Analyst
Greenwaste Recovery
07.2017 - 06.2022
Customer Service Representative
Greenwaste Recovery
05.2013 - 07.2017
High School Diploma -
Oak Grove High School