Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pennie Reddick

Omaha,NE

Summary

Highly efficient Associate, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

17
17
years of professional experience

Work History

Associate I, BSA | BSA/AML Compliance Analyst

First National Bank Of Omaha
Omaha, NE
06.2021 - Current
  • Assist with currency transaction monitoring (CTR) and reporting. Ensure activity affecting other components of program is referred accordingly.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Lead Teller

First National Bank Omaha
OMAHA, NE
07.2013 - 06.2021
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Identified potential needs through observation, questioning and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Investigated and promptly resolved issues with customer accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Conducted regular proof work and followed up on deposit corrections.
  • Received loan and utility payments, sending funds to correct destinations.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits

Universal Banker /Personal Banker

First National Bank Omaha
Omaha, NE
03.2009 - 06.2013
  • Cashed checks, accepted deposits and withdrawals within assigned limits
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Balanced teller drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Head Teller

First National Bank Omaha
Omaha, NE
05.2007 - 08.2009
  • Verified amount of cash in cash drawer and quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided customers with appropriate literature on banking products and services.
  • Maintained friendly and professional customer interactions.

Senior Teller

First National Bank Omaha
Omaha, NE
11.2004 - 12.2006
  • Answered phone and email inquiries on banking products.
  • Maintained, organized and stocked teller window areas.
  • Performed general teller duties for drive-thru line.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Received car loan, home loan and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Answered inquiries regarding checking and savings accounts and other related products.

Education

Some College (No Degree) - Journalism

University of Nebraska At Omaha
Omaha, NE

Skills

  • Research and analysis
  • Documentation abilities
  • Computer competencies
  • New hire training
  • Cash Handling

Timeline

Associate I, BSA | BSA/AML Compliance Analyst

First National Bank Of Omaha
06.2021 - Current

Lead Teller

First National Bank Omaha
07.2013 - 06.2021

Universal Banker /Personal Banker

First National Bank Omaha
03.2009 - 06.2013

Head Teller

First National Bank Omaha
05.2007 - 08.2009

Senior Teller

First National Bank Omaha
11.2004 - 12.2006

Some College (No Degree) - Journalism

University of Nebraska At Omaha

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Pennie Reddick