Pennie Serfling
Houston, Ak.,WA
Summary
Proven leader in high-pressure culinary environments, adept at multitasking and maintaining composure to ensure top-notch service at Road Side Bar and Grill. Skilled in safe food handling and team collaboration, I excel in optimizing customer satisfaction and streamlining operations, significantly enhancing dining experiences through efficiency and hospitality expertise.
Overview
14
14
years of professional experience
Work History
Waitress
Road Side Bar and Grill
Meadow Lake, Ak
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Deli Clerk
Three Bears
Meadow Lake, Ak
03.2022 - 10.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cook Shift Leader
Top Dog Drive Inn
Meadow Lake, Ak.
04.2010 - 08.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Education
GED -
Darby High School
Darby, MT1979
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Service prioritization
- Memory retention
- Accurate money handling
- Order Accuracy
Timeline
Deli Clerk
Three Bears
03.2022 - 10.2023
Cook Shift Leader
Top Dog Drive Inn
04.2010 - 08.2019
Waitress
Road Side Bar and Grill
GED -
Darby High School