Penny Alonso
Manhattan
Summary
Accomplished in mortgage lending and escrow processes, with a proven track record at KS StateBank for enhancing client relationships and network expansion. Expert in financial analysis and closing procedures, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in loan approval rates through effective teamwork and meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Closing Officer
Charlson and Wilson Escrow and Title
01.2022 - Current
- Collaborated with lenders and Realtors to create closing packages that included loan documents, title commitments, legal descriptions, settlement statements, and other essential documents.
- Provided exceptional customer service by promptly addressing questions or concerns related to the closing process from lenders, Realtors, home owners and home buyers.
Mortgage Banker
Armed Forces Bank N.A.
11.2021 - 01.2022
- Conducted thorough analysis of applicants' financial status, credit, and property evaluations to determine loan feasibility.
- Reviewed loan agreements to ensure they were complete and accurate before closing transactions.
Vice President of Mortgage Lending
KS StateBank
01.2011 - 11.2021
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Education
Bachelor of Science - Finance
Kansas State University
Manhattan, KS05-1995
Skills
- Industry networking
- Financial acumen
- Closing expertise
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Customer service-focused
- Client relationship building
Timeline
Closing Officer
Charlson and Wilson Escrow and Title
01.2022 - Current
Mortgage Banker
Armed Forces Bank N.A.
11.2021 - 01.2022
Vice President of Mortgage Lending
KS StateBank
01.2011 - 11.2021
Bachelor of Science - Finance
Kansas State University
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