Penny Armstrong
Saratoga Springs,UT.
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
23
years of professional experience
Work History
Manager/Sales Manager
Something New International
02.2006 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
Office Manager
Buckeye Insulation
06.2005 - 08.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while increasing scheduling appointments by 20%.
Business Office Manager
Black Canyon Builders
07.2005 - 01.2007
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments for fiscal auditing.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping and payroll.
Education Diagnostician III
Arizona Department Of Juvenile Corrections
05.2000 - 08.2005
- Collaborated with Governor, Janice Napolitano, Medical Facilities, Security, Mental Health Facilities, Parents, Teachers, Staff, and Students to create customized classroom environments integral to students' needs and to introduce students back into society.
- Increased proficiencies and bringing Juvenile Correctional Facilities into State Adit Compliance within a four-month period.
- Creating professional developmental workshops, handouts, database forms, and checklists, and training on compliance with the State Auditing System.
- Supported teachers in the development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
Education
MBA - Business
North Central University
Minneapolis, MN05.2015
Master of Science - Special Education
Grand Canyon University
Phoenix, AZ07.2004
Bachelor of Science - Psychology, Minor Biology
Grand Canyon University
Phoenix, AZ08.2000
Skills
- Sales Expertise
- Direct Sales
- Sales Presentation
- Market Research
- Verbal and Written Communication
- Coaching and Mentoring
- Analytical Problem Solver
- Excellent Communication Skills
- Recruiting and Hiring
- Financial Records Analysis
- Promotions and Marketing Strategies
- Business Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Manager/Sales Manager
Something New International
02.2006 - Current
Business Office Manager
Black Canyon Builders
07.2005 - 01.2007
Office Manager
Buckeye Insulation
06.2005 - 08.2007
Education Diagnostician III
Arizona Department Of Juvenile Corrections
05.2000 - 08.2005
MBA - Business
North Central University
Master of Science - Special Education
Grand Canyon University
Bachelor of Science - Psychology, Minor Biology
Grand Canyon University
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