Penny Babb-Fowler
Skokie,United States
Summary
Personable and highly motivated employee with extensive experience in the healthcare and service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Ridge Dental Center
Chicago, IL
05.2005 - Current
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Vice President of Sales
Health Marketing, Inc.
Chicago, IL
04.1998 - 04.2005
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented sales plans to increase profits and market share.
- Analyzed customer data to identify new sales opportunities.
- Represented company at various community and business events to promote awareness, network with potential clients and penetrate new markets.
Education
Bachelor of Arts - Marketing
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem Resolution
- Policies and Procedures
- Interpersonal Relations
- Customer Service
Timeline
Dental Office Manager
Ridge Dental Center
05.2005 - Current
Vice President of Sales
Health Marketing, Inc.
04.1998 - 04.2005
Bachelor of Arts - Marketing
University of Illinois At Urbana-Champaign
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