Penny Cross

I have over 20 years of experience in fast paced office settings where customer service is key. I am excellent at cultivating customer relations and finding commonality with others. I have always worked positions with multiple responsibilities and have very strong administrative assistant skills. I currently hold Indiana State Insurance license for Property, Casualty, Life and Health.

Customer service professional with extensive experience in addressing and resolving customer issues efficiently. Known for collaborative approach and achieving impactful results, with emphasis on flexibility and reliability in dynamic environments. Strong communication and problem-solving abilities, coupled with positive and approachable demeanor.

• Welcoming on site clients, determining how best to assist and fulfill clients’ requests
• Sales
• Service
• Billing and payment handling
• Claim handling
• Answering incoming calls, determining purpose of call, forwarding to appropriate personnel or department
• Complex problem solving
• Setting appointments
• Filing

• Licensed - Indiana Insurance Property, Casualty, Life and Health